Neiman Marcus Sales Manager

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

The Sales Manager leads the selling experience at a Saks Fifth Avenue store, developing the sales team, client relationships, and customer experience while driving business results and operational excellence. The role includes recruiting, coaching, performance management, client development, scheduling, and cross-functional collaboration; starting salary is $78,007–$103,000 annually, with bonus eligibility.

Role & Responsibilities

• Recruit and onboard new hires promptly, hiring quality talent and building a talent bench.
• Train and develop high-performing team members; support career development, set clear goals aligned with department objectives, and help direct reports achieve them.
• Lead consistent enforcement of policies and procedures, ensuring associates understand them and fostering accountability.
• Evaluate and calibrate direct reports’ performance and productivity fairly; provide ongoing feedback, follow up, and coach and mentor associates on improvement opportunities.
• Develop direct reports’ personal brands as fashion authorities through proactive outreach and social media, broadening their connections beyond their client bases.
• Lead continued education for direct reports, focusing on product knowledge, client events and experiences, targeted selling, and clienteling.
• Promote an environment of achievement, recognition, and celebration.
• Resolve work-related concerns and conflicts promptly and fairly, minimizing disruption.
• Empower the team to take ownership of internal and external customer issues and resolve them quickly.
• Oversee department scheduling in line with the promotional calendar and business needs, and manage daily task priorities.
• Build trust and collaboration by encouraging team feedback and recommendations for improvement.
• Communicate with candor and model appropriate challenges to the status quo.
• Model Saks Fifth Avenue’s culture and values, creating a friendly, upbeat atmosphere in which customer service meets company standards.
• Role-model exceptional service and client relationship-building; deliver memorable experiences, plan and support client appointments to maximize results, and inform clients about in-store events to strengthen engagement and loyalty.
• Execute in-store client-development initiatives and collaborate with store leadership, marketing, vendors, and merchants to identify top clients and deliver events and experiences seamlessly.
• Build productive relationships and support the needs of the team, customers, partners, and community.
• Build a cohesive, customer-service-driven team and oversee service efforts and escalations.
• Use data to identify client-spending patterns, grow wallet share, and drive repeat business.
• Acquire new clients and strengthen existing relationships through marketing tools and technology, including social media, referrals, and networking.
• Use clienteling tools to maintain client connections and make targeted recommendations based on shopping history and preferences.
• Stay informed about new merchandise deliveries to maximize selling potential.
• Drive sales and growth by developing client advisors and client relationships.
• Create well-considered plans, manage execution, anticipate and address risks and roadblocks, and maintain operational excellence across departments.
• Execute in-store plans and strategies to build client relationships and achieve client-development goals.
• Analyze internal and external customer behaviors, trends, and preferences, adapting processes and standards accordingly, including focus programs.
• Support audit compliance and enforce department and stockroom controls, as applicable.
• Monitor business drivers, industry trends, and competitors to identify and pursue opportunities.
• Track progress against departmental strategies to ensure successful execution.
• Share information, best practices, and ideas proactively to improve business performance.
• Use sound decision-making, including defining problems, analyzing data, testing hypotheses, and seeking input.
• Apply critical thinking to analyze problems and recommend viable solutions.
• Champion change initiatives and explain their benefits and challenges to the team and others affected.

Qualifications

• Relevant experience leading a team, including supervisory experience managing direct reports.
• A proven record of managing a selling and operations workforce and achieving business results.
• Proficiency with available technology, including clienteling tools, social media for social selling, and Google Workspace programs; advanced proficiency preferred.
• Experience building, leading, motivating, and coaching teams to achieve objectives.
• Excellent oral and written communication, with the ability to structure clear, logical messages and select an appropriate communication medium.
• Strong attention to detail.
• Ability to stand, bend, climb stairs, and lift and carry up to 10 pounds may be required.
• Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Luxury fashion retail experience preferred.
• Four-year degree preferred.
• Continually builds skills and knowledge through training, coaching, and career experiences.
• Working knowledge and appreciation of the Saks Fifth Avenue business and fashion industry preferred.
• Adapts personal approach to different situations and people.
• Responds to unexpected workplace changes with creativity and resilience.
• Maintains high personal standards for work and the work environment.
• Maintains a customer-centric rather than solely store-centric perspective.

Skills

Experience

Relevant team leadership experience, including supervisory experience managing direct reports; a proven track record managing selling and operations teams and achieving business results.

Education

Four-year degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 78,007 to USD 103,000 per annum.

Benefits

Bonus eligibility; medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits, including critical illness, hospital, and accident insurance; employee discount; career advancement opportunities; comprehensive benefits package for eligible full-time employees.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.