- Location
- Beverly Hills California USA
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $125631.04–157048.81/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 16, 2026
About Neiman Marcus
Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.
The Sales Experience Director leads sales and adoption of selling programs, oversees Client Development performance, and partners across store functions to deliver a customer-focused sales experience. This on-site role reports to the General Manager and offers an annual salary of $125,631.04–$157,048.81, with starting pay varying by market, experience, and qualifications; it is also eligible for a bonus.
Role & Responsibilities
- Oversee Client Development team performance and goals through the management of Group Selling Managers.
- Communicate the store vision and goals to all team members.
- Advocate for Neiman Marcus values and lead the team in creating an energized atmosphere where customer service consistently meets Neiman Marcus standards.
- Partner with Client Development, Brand Experience, Restaurants, Merchants, the Brands Manager, and the Regional team to advance the store’s strategic efforts.
- Support the Store General Manager in fulfilling responsibilities, including providing coverage in the General Manager’s absence.
- Set priorities and determine strategic objectives in partnership with the Store General Manager.
- Analyze internal and external customer behavior, trends, and preferences, and adjust processes and standards accordingly.
- Participate in Store Leadership Team meetings and, in the Store General Manager’s absence, facilitate them by fostering a trusting and respectful environment for participation and idea-sharing, addressing concerns and challenges, and setting goals.
- Partner with Merchant and Planning Organization leaders and the Regional team to determine store strategies and action plans that produce positive results.
Qualifications
- 10+ years of relevant experience in luxury retail fashion.
- Prior senior retail management experience.
- Track record of achieving results across multiple businesses.
- Experience building, motivating, and coaching teams.
- Experience navigating complex business problems, collaborating with leaders across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects.
- Excellent oral and written communication skills.
- Advanced proficiency with the MS Office Product Suite.
Skills
Experience
10+ years of relevant experience, including luxury retail fashion experience; prior senior retail management experience required.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 125631.04 to USD 157048.81 per annum.
Benefits
Comprehensive benefits package for eligible full-time employees, including medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; additional voluntary benefits such as critical illness, hospital, and accident insurance; and an employee discount.
Culture
Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Neiman Marcus, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Sales Experience», «Retail Sales Director», «Director of Client Experience», «Director of Store Sales», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.