Neiman Marcus Restaurant Lead
- Location
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24.76–30.94/hour
- Department
- Food & Beverage Service
- Posted
- May 5, 2026
About Neiman Marcus
Neiman Marcus is a premier luxury retailer within the Saks Global portfolio, recognized for curated assortments, exceptional customer experiences and high-profile activations. The brand combines in-store hospitality, digital channels and remote selling to deliver elevated service to a discerning clientele, and offers career paths spanning retail, distribution, digital and corporate functions.
Neiman Marcus — Restaurant Lead in San Francisco. Lead front-of-house operations, scheduling and guest experience for the in-store restaurant.
Role & Responsibilities
- Lead and maintain front-of-house service standards including personal presentation, cleanliness, and professional interactions among associates and store teams.
- Create and manage efficient, flexible restaurant schedules in coordination with kitchen leadership to align staffing with business needs.
- Coordinate with kitchen and dining-room personnel to ensure accurate menu coverage, food availability and quality-control standards while minimizing waste.
- Oversee daily guest service flow: greeting, seating and monitoring the guest experience; identify and correct service lapses.
- Prepare and submit daily, weekly and monthly reports to support sales forecasting and operational planning.
- Manage inventory controls, budget tracking and labor costs for the restaurant operation.
- Delegate tasks to associates, verify completion and provide coaching to uphold service standards.
- Support planning and execution of special events and catering, including review of prospectus details and management of rentals and labor requirements.
- Build and maintain relationships with guests, representing the restaurant and Neiman Marcus brand in all customer interactions.
Qualifications
- High school diploma or GED preferred.
- Excellent oral and written communication skills with strong attention to detail.
- Demonstrable knowledge of table settings, order of service and common culinary terminology.
- Ability to work autonomously, manage multiple priorities and remain composed under pressure.
- Willingness to work a flexible schedule including evenings, weekends and holidays; ability to stand, bend, climb stairs and lift up to 35 pounds.
- Basic proficiency with MS Office Product Suite preferred.
Skills
Experience
Experience in a full-service restaurant or hospitality environment is required; prior supervisory or lead experience in front-of-house operations is strongly preferred.
Education
High school diploma or GED preferred.
Workplace
This position is based in San Francisco, California, USA.
Compensation
The base compensation for this position ranges from USD 24.76 to USD 30.94 per hour.
Benefits
Medical insurance; dental insurance; vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits (e.g., critical illness, hospital and accident); employee discount.
Culture
Neiman Marcus emphasizes elevated customer service, attention to detail and creative retail experiences across physical and digital channels. As part of the Saks Global family, the workplace prioritizes collaboration, development and mobility across retail, distribution and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Neiman Marcus, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Dining Room Lead», «Front-of-House Supervisor», «Guest Experience Lead», «Restaurant Supervisor», «Host/Service Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.