Neiman Marcus Manager, Customer Relationships
- Location
- Coral GablesFloridaUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $74,615–93,269/year
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 10, 2026
About Neiman Marcus
Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.
Neiman Marcus seeks Manager, Customer Relationships in Coral Gables, FL to lead luxury clienteling strategies and VIP relations initiatives.
Role & Responsibilities
- Serve as store and market expert on Most Valuable Client (MVC) portfolios, designing and executing high-touch retention and spend migration strategies
- Own and deploy tactical client development roadmap in collaboration with Brand Experience teams to achieve key KPIs and align marketing events with client opportunities
- Rigorously monitor and report on store clienteling metrics including trip frequency, tier migration, and cross-channel engagement, leveraging data to address performance gaps
- Spearhead roll-out of corporate Client Development programs in partnership with General Manager, Store Leadership, and Client Experience teams
- Act as primary champion for Connect app and proprietary CRM software, coaching Associates on leveraging digital insights to deepen client relationships
- Identify and elevate high-potential clients for elite Private Client Relations (PCR) programs, ensuring access to ultra-exclusive, hyper-personalized brand experiences
- Partner with Brand Experience to integrate clienteling objectives into localized events, high-end Fitting Room Experiences, and VIP trunk shows
- Engage directly with top-tier clients during key activations, acting as brand ambassador and supporting sales teams in closing high-value transactions
Qualifications
- 4–7 years of experience in luxury retail, hospitality, or premium client relations with proven track record managing CRM strategies or clienteling programs
- Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience
- Demonstrated experience coaching, training, and motivating diverse teams of independent sales professionals to meet performance goals
- Advanced analytical and business acumen with strong proficiency in Excel and ability to translate complex data dashboards into operational directives
- Exceptional communication and interpersonal skills with ability to confidently present insights to store executives and build rapport with high-net-worth individuals
- Physical capability to navigate multi-level luxury retail floor, including standing for extended periods, bending, climbing stairs, and lifting materials up to 10 pounds
Skills
Experience
4–7 years in luxury retail, hospitality, or premium client relations, with demonstrated expertise in managing customer relationship management (CRM) strategies, clienteling programs, and coaching retail sales teams.
Education
Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience.
Workplace
This position is based in Coral Gables, Florida, USA, within easy reach of Miami.
Compensation
The base compensation for this position ranges from USD 74,615 to USD 93,269 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, voluntary benefits (critical illness, hospital and accident insurance), employee discount, health and wellness opportunities.
Culture
Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Neiman Marcus, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Customer Loyalty Manager», «Clienteling Manager», «VIP Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.