Neiman Marcus Manager, Customer Experience

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Develop and execute detailed event action plans in partnership with Selling Managers, Corporate Special Events, and store leadership, managing scheduling, budgeting, communications, and reporting
• Plan and coordinate seasonal events calendar across market in collaboration with Brand Experience, Merchants, and Marketing teams
• Build and cultivate long-term relationships with philanthropic organizations, corporate partners, and community stakeholders to generate brand excitement and commercial opportunities
• Lead all client relationship initiatives including MVC client development, Private Client Relations (PCR) programs, and relationship deepening strategies
• Monitor and analyze client relationship KPIs including trip frequency, spending tier migration, and engagement metrics; identify top client liabilities and develop anniversary strategies
• Analyze weekly store and divisional customer performance data (sales, count, trips, per-customer spend) and inform real-time strategic adjustments
• Serve as strategic business partner to General Manager and Divisional Sales Executives, ensuring MVC health and achievement of store financial targets
• Oversee event execution including production, breakdown, and post-event analysis to ensure both brand excellence and ROI objectives

Qualifications

• 4+ years of relevant experience in retail, event management, or customer relationship management
• Proven history of building, leading, and motivating teams
• Demonstrated ability to synthesize data and determine strategic actions
• Experience presenting to executive leadership
• Proficiency with social media, Google Suite, Tableau, and CONNECT software
• Experience with InDesign design software
• Flexible schedule availability including evenings, weekends, and holidays
• Willingness to travel as required by business needs

Skills

Experience

4+ years of relevant experience in event management, customer experience, client development, or related fields within luxury retail or hospitality environments. Demonstrated success building and leading teams, managing complex project timelines, and driving client engagement strategies.

Education

Bachelor's degree or equivalent professional experience in Business, Marketing, Communications, or related field (not explicitly stated; inferred from mid-level manager role requirements).

Workplace

Compensation

The base compensation for this position ranges from USD 74,615 to USD 93,269 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and voluntary benefits including critical illness, hospital, and accident insurance.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.