Neiman Marcus Jewelry Sales Manager

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Oversee all aspects of the jewelry department's sales performance and achieve store-wide sales and event goals through effective team leadership and client development strategies
• Coach and mentor Style Advisors on clienteling techniques, selling behaviors, and relationship-building to ensure consistent achievement of individual and department targets
• Establish and maintain deep client relationships; plan and maximize client appointments to drive repeat business, increase wallet share, and enhance customer lifetime value
• Maintain high floor visibility to provide hands-on support, resolve client issues, and model exceptional service delivery standards
• Manage special order and repair processes, jewelry inventory systems, warranty activations, and designer authentication documentation
• Develop and execute new client acquisition initiatives leveraging social media, referral networks, marketing tools, and personal brand-building across digital and in-store channels
• Coach the team on effective use of clienteling technology and data-driven insights to deliver personalized recommendations and 24/7 customer engagement
• Oversee onboarding, ongoing training, performance management, and career development of the jewelry sales team
• Maintain a welcoming, beautifully merchandised selling floor environment through regular maintenance, stock replenishment, and area recovery
• Ensure compliance with brand standards, company policies, and operational procedures across all client and internal interactions

Qualifications

• Proven track record of success in luxury retail management or sales leadership within a high-volume jewelry or fine goods environment
• Demonstrated ability to develop and motivate sales teams to exceed targets while maintaining exceptional service standards
• Strong clienteling and relationship-building expertise with capacity to connect authentically with affluent clientele
• Advanced proficiency with jewelry inventory management systems and omnichannel retail technology platforms
• Excellent organizational and project management skills with ability to manage multiple priorities and respond to changing business needs

Skills

Experience

Minimum 5 years of progressive retail management experience in luxury fashion, fine jewelry, or comparable high-end retail environment, with demonstrated success leading sales teams and achieving revenue targets.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.

Benefits

Comprehensive benefits package for eligible full-time employees including medical, vision, and dental coverage; employee discount; eligibility for performance bonus; career advancement opportunities across the Exemplar Luxury Group portfolio.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.