Neiman Marcus Director of Operations
- Location
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $125,631–157,039/year
- Department
- Retail & Boutique Operations
- Posted
- May 5, 2026
About Neiman Marcus
Neiman Marcus is a leading luxury retailer renowned for a curated assortment, exceptional client service and high-profile activations. Operating across stores and digital channels, the brand is part of the Saks Global portfolio and is recognized for creating signature luxury experiences that cultivate long-term client loyalty.
Neiman Marcus seeks a Director of Operations in Short Hills, NJ to lead store operations, P&L and cross‑functional support. Salary range: $125,631–$157,039.
Role & Responsibilities
- Drive store profitability by managing the Profit & Loss and controlling store-controllable expenses to align with business objectives.
- Oversee all support and operational functions—receiving, fulfillment, transfers, returns-to-vendor (RTV) and back-of-house processes—to ensure a seamless selling flow.
- Lead store-level accounting and financial administration including invoice processing, bill paying and corporate credit card reconciliation.
- Optimize staffing levels and payroll through oversight of scheduling systems; ensure adequate executive and sales coverage to support the selling process.
- Manage operational performance metrics (RTV, transfer execution, fulfillment, operating expense) and implement corrective actions to meet targets.
- Coordinate facilities, maintenance, renovations and capital projects in partnership with the Facilities Coordinator to preserve the retail environment.
- Act as primary liaison with Corporate IT to ensure technology and equipment function properly to support sales operations.
- Execute HR-related responsibilities: support associate relations, performance management, SFA HR audit compliance, weekly roster maintenance, PTO and LOA administration.
- Oversee workers' compensation processes and return-to-work accommodations in partnership with Asset Protection and corporate HR teams.
- Build and manage operational budgets; ensure adherence to guidelines to minimize expense and maximize revenue; perform ad hoc duties as required.
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- Minimum five years of progressive retail experience with increasing scope and volume, ideally in a multi-brand luxury environment.
- Demonstrated expertise in expense management, shortage control and basic accounting principles.
- Proven ability managing P&L responsibilities and preparing operational budgets.
- Strong leadership and stakeholder management skills with experience guiding store managers and cross-functional partners.
Skills
Experience
5+ years of progressive retail experience in positions of increasing responsibility and volume, with direct management of store operations and financial accountability.
Education
4-year degree preferred, or equivalent professional experience.
Workplace
The successful candidate will be located in Short Hills, New Jersey, USA, with easy access to New York.
Compensation
The base compensation for this position ranges from USD 125,631 to USD 157,039 per annum.
Benefits
Comprehensive benefits package for eligible full-time employees (including medical, vision and dental); employee discount.
Culture
Neiman Marcus emphasizes a client-first, service-driven culture that blends traditional luxury retailing with innovative experiences. The workplace values collaboration across store, digital and corporate teams and offers clear pathways for career growth within a multi-brand luxury retail portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Neiman Marcus, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Director», «Retail Operations Director», «Director of Store Operations», «Head of Store Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.