Neiman Marcus Director of Operations

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Oversee all store support departments and provide leadership to management and associates to facilitate the selling process
• Ensure high-performance results on operational metrics including Return To Vendor (RTV), Transfer execution, Credit acquisition, Fulfillment results, and Operating expense
• Manage the store Profit and Loss (P&L) and ensure Store Controllable Expense aligns with business trends to maximize profitability
• Execute accounting tasks including bill paying, invoice processing, and Corporate Credit Card reconciliation
• Ensure merchandise receipt, processing, and floor merchandising occur on day of receipt before store opening while maintaining organized back-of-house areas
• Control staffing levels and payroll expense based on business trends; manage scheduling system and ensure appropriate executive coverage for the selling floor
• Maintain environmental aspects of the customer experience including music, cleanliness, and building temperature
• Partner with the Facilities Coordinator to oversee store maintenance, repairs, construction, renovation, and capital projects
• Build and manage budget guidelines to minimize operating expenses and maximize revenue
• Serve as liaison with Corporate I.T. partners to ensure all technology and equipment functions as designed
• Provide HR guidance to managers on associate relations, performance management, and investigations in collaboration with Corporate SFA Associate Relations Team
• Ensure all components of the SFA HR Audit are maintained at standard
• Oversee accurate People Data through Weekly Roster Maintenance reviews
• Ensure timely completion of staffing, payroll, and Paid Time Off (PTO) requests through scheduling and tracking systems
• Manage Workers Compensation Claims and Return to Work accommodations in partnership with the Asset Protection Manager
• Oversee Leave of Absence administration, including personal and protected leaves

Qualifications

• Bachelor's degree or equivalent experience preferred
• 5+ years of experience in retail in positions of increasing responsibility and volume
• Expertise in expense management, profit and shortage control, and basic accounting principles
• Proficiency with Google Workspace programs and retail technology systems

Skills

Experience

5+ years of retail experience in positions of increasing responsibility and volume

Education

Bachelor's degree or equivalent experience preferred

Workplace

Compensation

The base compensation for this position ranges from USD 125,631 to USD 165,000 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, employee discount, voluntary benefits (critical illness, hospital and accident insurance), bonus eligibility

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.