Neiman Marcus Customer Service Representative
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $21.53–26.91/hour
- Department
- Retail & Boutique Operations
- Posted
- May 5, 2026
About Neiman Marcus
Neiman Marcus is an iconic American luxury retailer known for a curated assortment of designer fashion, accessories, and elevated customer experiences across stores and digital channels. The brand operates as part of the Saks Global portfolio and is recognized for high-touch clientelling, exclusive events and a focus on experiential retail.
Neiman Marcus in Dallas seeks a Customer Service Representative (cash desk). Full-time, $21.53–$26.91/hr. Operate POS, manage deposits and support guest service.
Role & Responsibilities
- Operate the point-of-sale: process sales, returns, exchanges, Option 7 orders and online order store pickups accurately and efficiently.
- Respond to credit account inquiries and facilitate opening of new credit accounts in accordance with company procedures.
- Support the Assistant Store Manager at the register and assist customers and colleagues in a courteous, timely manner.
- Perform cash-management duties: open and close registers, prepare daily sales deposits, complete cash office reports and monitor POS payouts.
- Enter and maintain client data in the access system to support ongoing clientelling and CRM activities.
- Inspect and return merchandise to the sales floor in proper condition with required tickets attached.
- Answer incoming phones professionally and adhere to Neiman Marcus Customer Service Standards and company policies.
Qualifications
- High school diploma or equivalent.
- 1+ year of cash-handling experience and 1+ year of retail experience required.
- 2+ years of customer service experience preferred.
- Basic computer literacy and comfort using point-of-sale systems.
- Availability for a flexible schedule including evenings, weekends and holidays.
Skills
Experience
Minimum one year of retail and cash-handling experience required; two or more years of customer service experience preferred.
Education
High School Diploma or equivalent
Workplace
The successful candidate will be located in Dallas, Texas, USA.
Compensation
The base compensation for this position ranges from USD 21.53 to USD 26.91 per hour.
Culture
Neiman Marcus cultivates a client-focused, service-driven retail culture where attention to detail and elevated hospitality are paramount. The environment emphasizes collaboration among store teams, high standards of presentation and frequent customer-facing activations that celebrate luxury and exclusivity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Neiman Marcus, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Cash Desk Associate», «Point-of-Sale Specialist», «Guest Services Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.