Neiman Marcus Customer Experience Manager
- Location
- WestchesterNew YorkUSA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $94,388–117,986/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 10, 2026
About Neiman Marcus
Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.
Neiman Marcus Customer Experience Manager in Westchester, NY. Lead luxury retail client engagement, event strategy, and brand activation for $94K–$118K annually.
Role & Responsibilities
- Develop and execute detailed action plans for in-store events, managing timelines, budgets, and cross-functional communications with Selling Managers, Corporate Special Events, and Senior Store Leadership
- Design and oversee the complete event lifecycle, including scheduling, internal/external communications, production, breakdown, and ROI reporting
- Collaborate with Corporate Brand Experience, Merchants, Communications, and brand partners to plan seasonal events calendars across markets
- Cultivate and maintain relationships with philanthropic organizations, corporate partners, social groups, and internal stakeholders to generate brand excitement and community engagement
- Drive client relationship-specific initiatives in partnership with the General Manager, monitoring KPIs such as customer trip frequency, spending tier migration, and MVC (Most Valuable Client) engagement
- Identify and nurture opportunities for Private Client Relations (PCR) programs and exclusive experiences with high-value clients
- Analyze weekly store and divisional customer performance metrics (sales, count, trips, spending per customer) to inform real-time strategic adjustments
- Serve as a strategic business partner to the General Manager and Division Store Executives, ensuring MVC health and overall store target achievement
- Surface top client liabilities and develop anniversary strategies for large-ticket sales in partnership with key associates
- Engage directly with clients to support client development efforts and relationship deepening
Qualifications
- 4+ years of relevant experience in client management, event planning, brand experience, or retail operations
- Demonstrated history of building, leading, motivating, and coaching teams
- Strong ability to synthesize data and performance metrics to determine actionable strategic decisions
- Executive-level presentation experience and communication skills
- Proficiency with social media platforms, Google Suite, Tableau, CONNECT, and InDesign
- Flexible schedule availability including evenings, weekends, and holidays
- Willingness to travel as required by business needs
- Physical capability to stand, bend, climb stairs, and lift/carry up to 10 pounds
Skills
Experience
4+ years of relevant experience in a combination of client relationship management, event planning, brand marketing, retail operations, or related luxury retail disciplines. Proven track record of leading teams, managing multiple concurrent projects, and delivering measurable business results through strategic client engagement and brand activation initiatives.
Education
High school diploma or equivalent; Bachelor's degree in Marketing, Business Administration, Communications, or related field preferred.
Workplace
This position is based in Westchester, New York, USA, within easy reach of New York.
Compensation
The base compensation for this position ranges from USD 94,388 to USD 117,986 per annum.
Benefits
Comprehensive benefits package for eligible full-time employees including medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and additional voluntary benefits such as critical illness, hospital, and accident insurance. Employee discount available.
Culture
Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Neiman Marcus, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Experience Manager», «Client Engagement Manager», «Store Marketing Manager», «Client Relations Strategist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.