Neiman Marcus Cross-Category Ecommerce Manager

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Neiman Marcus is hiring a Cross-Category Ecommerce Manager to lead global site merchandising, promotional strategy, site discovery, and conversion optimization while managing two digital specialists. The role is full-time and offers an annual salary range of $75,000–$126,000, varying by geographic location and experience.

Role & Responsibilities

• Define and implement a global site merchandising strategy aligned with business goals, category strategies, and marketing initiatives to maximize online sales, conversion rates, and average order value; lead global site turnover initiatives.
• Directly manage, mentor, and develop two digital specialists; establish workflows, delegate tasks, and guide daily execution of site strategies and promotional plans.
• Develop end-to-end promotional content and navigation strategies across devices, partnering with Creative and Marketing on site placements, product tagging, and navigation; lead quarterly reviews to refine promotional placements, creative content, and the sale-site experience.
• Audit live-site search, product listing page (PLP) performance, and navigation across devices to identify friction and critical issues; partner with Product to route fixes, advocate for enhancements, and influence the site experience.
• Manage and optimize the end-to-end digital conversion funnel by analyzing customer drop-off from landing through checkout and championing A/B testing and UX enhancements to improve discovery, recommendation relevance, and checkout conversion.
• Collaborate with ecommerce and technology teams on website enhancements and features that improve the online shopping experience and support merchandising goals.
• Implement and optimize product recommendation engines to personalize the shopping experience and drive cross-selling and up-selling.
• Use website analytics platforms and performance data to evaluate site health, promotional performance, and discovery effectiveness; present findings and strategic recommendations to leadership.
• Regularly communicate site merchandising performance, key findings, and recommendations to leadership and relevant stakeholders.
• Research ecommerce trends, site merchandising techniques, and the competitive landscape to identify opportunities for innovation and improvement.

Qualifications

• 5–7+ years of experience in ecommerce, site merchandising, or digital business management.
• Proven success developing and executing site merchandising strategies that improve online sales and key performance indicators.
• Strong analytical skills and the ability to interpret complex data, identify trends, draw conclusions, and make data-driven decisions.
• Deep understanding of ecommerce best practices, user experience principles, and online customer behavior.
• Excellent leadership and team management skills, including the ability to motivate and develop a team.
• Strong communication, presentation, and interpersonal skills, with the ability to collaborate effectively across functions.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint) and/or Google Suite (Sheets, Slides).
• Experience with A/B testing methodologies and tools.
• Knowledge of SEO principles related to product presentation and discoverability is a plus.
• Experience with website analytics tools, including Adobe Analytics, and reporting platforms is preferred.
• Familiarity with ecommerce platforms, including Salesforce Commerce Cloud, and their merchandising functionalities is preferred.
• Experience with personalization and recommendation engines is preferred.

Skills

Experience

5–7+ years in ecommerce, site merchandising, or digital business management.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 126,000 per annum.

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; additional voluntary benefits, including critical illness, hospital, and accident insurance; employee discount.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.