Neiman Marcus Client Relationship Lead
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $19.16–23.95/hour
- Department
- Clienteling, CRM & VIP Relations
- Posted
- May 5, 2026
About Neiman Marcus
Neiman Marcus is a premier U.S. luxury retailer offering a curated assortment of designer fashion, beauty and home products along with elevated client services and exclusive in-store programming. The brand is part of the Saks Global portfolio and is known for high-touch client experiences, private-client initiatives and seasonal activations that cultivate long-term loyalty.
Neiman Marcus — Client Relationship Lead in Troy, Michigan. Onsite role driving client development, VIP engagement and in-store clienteling.
Role & Responsibilities
- Serve as the store-level authority on top MVC (most valuable customer) clients and targeted client segments.
- Design and execute client development tactics to achieve Client Development KPIs (frequency, spending-tier migration, engagement).
- Cultivate and deepen relationships across all client segments through direct engagement and personalized outreach.
- Oversee retention, migration and growth strategies for MVC clients and identify opportunities for Private Client Relations programs.
- Monitor and report client development metrics and translate insights into actionable plans for the Store Leadership Team.
- Drive Client Development initiatives in partnership with Store Leadership and Brand Experience, including coordination of in-store experiences and events.
- Leverage the Connect app and other tools to record interactions, manage outreach and strengthen two‑channel client relationships.
Qualifications
- 2–4 years of retail experience; luxury retail experience preferred.
- Proven ability to cultivate high‑value client relationships and deliver measurable client development results.
- Excellent oral and written communication skills with strong attention to detail.
- Motivated, results-driven with a collaborative 'win together' mentality.
- Proficiency with MS Office Product Suite; advanced Excel skills preferred.
- Willingness to work a flexible schedule including evenings, weekends and holidays; ability to stand, bend and lift up to 10 pounds as required by store operations.
Skills
Experience
2–4 years of retail experience required; prior experience in luxury fashion retail or clienteling roles strongly preferred.
Education
4-year degree preferred.
Workplace
This position is based in Troy, Michigan, USA, within easy reach of Detroit.
Compensation
The base compensation for this position ranges from USD 19.16 to USD 23.95 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, voluntary benefits (critical illness, hospital and accident insurance), employee discount.
Culture
Neiman Marcus fosters a client-first, experiential retail culture built around elevated service, curated events and collaborative team contributions. The environment is fast-paced and customer-centric, providing exposure to multi-brand luxury merchandising and opportunities for cross‑functional career growth within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Neiman Marcus, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Lead», «Client Relations Lead», «Clienteling Lead», «Private Client Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.