Neiman Marcus Alterations Manager

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

The Alterations Manager leads and supports the alterations team at Neiman Marcus in Troy, organizing processes, developing associates, and maintaining service and quality standards in coordination with the selling organization. The role requires at least 3 years of management experience or a proven operations-management track record; a four-year degree and luxury fitting or tailoring experience are preferred. Salary is $74,615–$93,269 annually, with pay varying by location and experience.

Role & Responsibilities

• Organize and build structural processes.
• Drive positive outcomes by setting objectives and successfully measuring and monitoring progress and results.
• Create a professional work environment by communicating and exemplifying company standards of excellence.
• Build effective teamwork between the selling organization and the Alterations department.
• Maintain consistently high customer service by recruiting, selecting, training, and developing professional Alterations Associates.
• Provide ongoing education, assessment, and performance feedback to associates on quality, productivity, service, and alterations policies and procedures.
• Handle ad hoc responsibilities as needed.
• Provide leadership and support to Alterations Associates to deliver outstanding service and meet the demands of clients and the selling organization.

Qualifications

• A four-year degree is preferred.
• At least 3 years of management experience with comparable volume, or a proven track record of successfully managing an operations workforce and achieving results.
• Fitting and tailoring experience in a high-end or luxury merchandise setting is preferred but not required.
• The ability to fit and perform alterations on a wide range of garments is preferred but not required.
• Knowledge of the alterations industry, including the fabrication and styling of luxury merchandise.
• Proficiency with available technology, including Word and Excel.
• Flexibility to work evenings, weekends, and holidays, based on business needs.

Skills

Experience

At least 3 years of management experience with comparable volume, or a proven track record of successfully managing an operations workforce and achieving results.

Education

A four-year degree is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 74,615 to USD 93,269 per annum.

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount; career advancement opportunities.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.