Neiman Marcus Alterations Associate

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Provide customer service and tailoring expertise as part of the tailoring team.
• Model all Saks Fifth Avenue Customer Service Principles.
• Achieve and exceed individual performance and productivity goals.
• Build and maintain excellent customer relationships through consistently high customer service.
• Follow Saks Fifth Avenue policies and procedures and all alteration workroom policies and Tailor procedures.
• Use tailoring expertise to make decisions during customer fittings.
• Focus on delivering an exceptional customer experience.
• Maintain a clean and safe work environment.
• Support company, store and department initiatives.
• Handle additional responsibilities as needed.
• Win over audiences with a compelling perspective.
• Demonstrate respected thought leadership and a measurable track record of delivering results in a large, complex organization.
• Generate varied approaches to problem-solving, including novel ideas.

Qualifications

• At least 3 years of fitting and tailoring experience with high-end merchandise.
• Ability to fit and alter a wide range of garments.
• Strong technical background in specialty skills such as leather, knits, double face, beading, fine tailoring and buttonholes is desired and beneficial.
• Ability to use standard sewing, pressing and spotting equipment.
• Ability to use specialty machines, including double-blind, buttonhole, cover-stitch and leather machines.
• Knowledge of the alterations industry, including the fabrication and styling of luxury merchandise.
• High school graduate or equivalent preferred.

Skills

Experience

Minimum 3 years of fitting and tailoring experience in high-end merchandise.

Education

High school graduate or equivalent preferred.

Benefits

Eligible employees receive medical, dental and vision insurance, a 401(k) retirement plan, basic and supplemental life insurance, disability insurance, additional voluntary benefits including critical illness, hospital and accident insurance, and an employee discount. Full-time employees are eligible for a comprehensive benefits package.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.