Mytheresa Personal Shopping Operations Coordinator

About Mytheresa

Founded in Munich in 1987 and launched online in 2006, Mytheresa is a leading luxury e-commerce platform, distinguished by its curated selection of fashion and lifestyle collections from prestigious international houses. As an employer, it brings together expertise across buying, technology, marketing, logistics and client service, connecting luxury retail heritage with digital innovation. Its teams contribute to an exacting customer experience, shaped by editorial storytelling, exclusive collaborations and personalised service. For professionals drawn to the intersection of fashion and commerce, Mytheresa offers an international environment in which commercial acumen, creative sensitivity and operational precision underpin the delivery of contemporary luxury.

Role & Responsibilities

• Create and maintain lookbooks for product launches in the preferred format.
• Support specific product edits and JustForYou requests from the Personal Shopping team, collaborating with the team to determine which launches are most needed.
• Handle item requests and complete tasks from internal request channels.
• Create and manage reservations for pre-reservation launches.
• Attend style suites and assist with unpacking, packing and organizing items on site during Personal Shopping events and client activations.
• Process blocked orders for assigned team members.
• Prepare materials for client and brand events.
• Collect and organize client and team feedback.
• Manage return-label documentation and process in-office returns.
• Maintain and update tracking sheets for in-office returns and returns sent from the office to the warehouse.
• Maintain the inventory of office and storage-unit supplies.
• Train incoming interns on return-package processes.
• Organize and develop training materials for new hires.
• Support onboarding and Operations training initiatives.
• Streamline visual merchandising processes for styling suites and assist with merchandising planning ahead of events.
• Establish and manage communication channels between Operations and Buying teams.
• Report on client-requested items.
• Contribute to improving reporting and internal communication workflows.

Qualifications

• Strong organizational and multitasking skills.
• High attention to detail and accuracy.
• Excellent communication and teamwork abilities.
• Ability to travel for Personal Shopping team style suites.
• Proficiency in Excel or similar tracking tools.
• Interest in fashion, retail or Personal Shopping operations preferred.

Skills

Compensation

The base compensation for this position is USD 31.73 per hour.

Benefits

Paid time off; special leave of absence; medical and dental insurance; life insurance; long-term disability insurance; medical and family leave coverage; 401(k) Plan; Employee Share Purchase Plan; staff discount of up to 30%; discounted memberships for selected fitness platforms and gyms; language and e-learning courses; Social Day.

Culture

Mytheresa’s workplace brings together luxury fashion expertise and digital commerce, connecting teams across buying, technology, content and client service around a carefully curated shopping experience. Its international environment places a premium on attention to detail, cross-functional collaboration and an understanding of the expectations of discerning luxury customers.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.