Mytheresa Personal Shopping and Client Relations Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Mytheresa seeks a Personal Shopping and Client Relations Manager in Munich, Germany—luxury e-commerce client relations role with menswear and fine jewelry focus.
Role & Responsibilities
- Act as the primary point of contact and brand ambassador for Mytheresa's high-value clientele
- Develop and maintain one-to-one client relationships through regular personalized communications and proactive engagement
- Analyze individual order and returns histories to enhance client understanding and identify opportunities for increased spend
- Identify sales opportunities and suggest complementary products based on client style preferences, shopping behavior, and preferences
- Curate and deliver weekly personalized email recommendations with new pieces aligned to individual client tastes
- Create and implement innovative selling initiatives to achieve and exceed sales targets
- Drive and actively participate in customer acquisition and retention campaigns
- Design and execute an entertainment program for top-tier customers attending Mytheresa VIP events
- Maintain and regularly update client preference sheets and detailed customer profiles
- Collaborate closely with buying teams, brand marketing teams, and luxury brands to address client requests and facilitate reordering of sold-out pieces
- Remain current with latest fashion trends, lifestyle developments, and designer innovations
Qualifications
- 3–5 years of professional experience in a similar client-focused role, preferably in luxury fashion or e-commerce
- Expertise in menswear or fine jewelry
- Passionate commitment to customer service with a collaborative, detail-oriented approach
- Genuine enthusiasm for fashion, luxury brands, and technology
- Demonstrated sales-driven mentality with consistent track record of exceeding targets
- Strong technical proficiency and comfort with digital platforms and tools
- Exceptional written and verbal communication skills in English
- Proficiency in additional languages (Spanish, French, Polish, or Greek) is a valuable asset
- Creative and innovative problem-solving ability
- Organized, systematic approach with meticulous attention to detail
Skills
Experience
3–5 years of professional experience in a similar client relations or personal shopping role, ideally within luxury fashion, e-commerce, or premium retail environments. Prior exposure to high-net-worth client management, digital luxury platforms, or brand partnership is advantageous.
Education
No specific formal educational requirement stated; secondary education or equivalent is presumed as a baseline.
Workplace
This position is based in Munich, Bavaria, Germany.
Benefits
Up to 32 days annual holiday depending on length of service, starting with 28 days; hybrid working arrangement with up to 20% of contracted hours as mobile office work; 10 days annually of mobile office eligibility in EU countries; language course access; staff discount up to 30%; company pension scheme; discounted fitness platform and gym memberships; mental health and well-being support; annual Social Day; Employee Share Purchase Plan
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Personal Shopper», «Client Advisor», «Luxury Account Manager», «VIP Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.