- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 15, 2026
About Mytheresa
Founded in Munich in 1987 and launched online in 2006, Mytheresa is a leading luxury e-commerce platform, distinguished by its curated selection of fashion and lifestyle collections from prestigious international houses. As an employer, it brings together expertise across buying, technology, marketing, logistics and client service, connecting luxury retail heritage with digital innovation. Its teams contribute to an exacting customer experience, shaped by editorial storytelling, exclusive collaborations and personalised service. For professionals drawn to the intersection of fashion and commerce, Mytheresa offers an international environment in which commercial acumen, creative sensitivity and operational precision underpin the delivery of contemporary luxury.
Mytheresa is seeking a Personal Shopping and Client Relations Manager for its London office to lead relationships with top clients, deliver personalized styling and product selections, drive commercial opportunities, and support VIP events. The role requires 3–5 years of similar client-facing experience in luxury fashion, ideally in e-commerce, and is hybrid.
Role & Responsibilities
- Serve as the main point of contact and ambassador for Mytheresa’s top clients, building strong, long-term relationships.
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets.
- Create innovative clienteling and selling initiatives to enhance the luxury customer experience.
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
- Collaborate with Buying, Brand Marketing, and external brands to manage client preferences, reorders, and requests for sold-out items.
Qualifications
- Strong expertise in menswear, including a solid understanding of menswear products, trends, fit, and styling.
- Passion for delivering exceptional customer service, with a proactive, hands-on mindset.
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
- Sales-driven, entrepreneurial, and motivated to exceed targets.
- Innovative, creative, and confident in building personalized customer experiences.
- Highly organized, detail-oriented, and tech-savvy, with excellent communication skills.
- Fluent in written and spoken English; additional languages are a plus.
Skills
Experience
3–5 years in a similar client-facing role within luxury fashion, ideally in e-commerce.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
28 days of holiday initially, increasing to up to 32 days based on length of service; mobile office for up to 20% of contracted hours, subject to the job and position; language and e-learning courses; staff discount of up to 30%; family-friendly policies; discounted membership for selected sports platforms and gyms; access to LinkedIn Learning; individual mental health and well-being support; Social Day; Employee Share Purchase Plan.
Culture
Mytheresa’s workplace brings together luxury fashion expertise and digital commerce, connecting teams across buying, technology, content and client service around a carefully curated shopping experience. Its international environment places a premium on attention to detail, cross-functional collaboration and an understanding of the expectations of discerning luxury customers.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Personal Shopping Manager», «Client Relations Manager», «VIP Client Manager», «Personal Styling Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.