Mytheresa Junior Claims Coordinator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Sep 30, 2026
Junior Claims Coordinator at MYTHERESA in Leipzig, Germany. Manage international supplier claims, returns logistics, and cross-functional coordination in luxury e-commerce.
Role & Responsibilities
- Handle international supplier correspondence regarding complaints and goods evaluation
- Coordinate goods exchange and commission merchandise returns with external partners
- Prepare shipping and customs documentation for return shipments
- Process credit notes and replacement deliveries
- Monitor and inspect returned items for quality and compliance
- Collaborate with Incoming Goods, Purchasing, Customer Care, and Personal Shopper teams
- Pack and prepare return shipments for dispatch
- Manage financial aspects of claim resolution and supplier disputes
Qualifications
- Completed vocational training in a commercial field or equivalent qualification
- Very good written and spoken German and English communication skills
- Strong communication abilities with external partners and suppliers
- Negotiation skills and discretionary judgment
- Detail-oriented and diligent work ethic
- Ability to focus and concentrate on complex tasks
Skills
Experience
Entry-level or associate-level experience in claims processing, return management, supply chain coordination, or related commercial functions; experience in luxury retail or e-commerce environments is advantageous.
Education
Completed vocational training in a commercial field (e.g. Kaufmann/-frau, Commercial Apprenticeship) or equivalent professional qualification.
Workplace
This position is based in Leipzig, Saxony, Germany.
Benefits
Up to 32 days annual leave (starting with 28 days, increasing with tenure); language and e-learning courses; staff discount; discounted meals; free daily hot beverages and fresh fruit; exclusive canteen and roof terrace; company pension scheme; discounted membership for selected sports platforms and fitness studios; free local public transport (Deutschlandticket); individual mental health and well-being support; social day; employee share purchase plan.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Claims Processing Specialist», «Return Compliance Coordinator», «Supplier Relations Coordinator», «Logistics Claims Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.