- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Sep 30, 2026
About Mytheresa
Founded in Munich in 1987 and launched online in 2006, Mytheresa is a leading luxury e-commerce platform, distinguished by its curated selection of fashion and lifestyle collections from prestigious international houses. As an employer, it brings together expertise across buying, technology, marketing, logistics and client service, connecting luxury retail heritage with digital innovation. Its teams contribute to an exacting customer experience, shaped by editorial storytelling, exclusive collaborations and personalised service. For professionals drawn to the intersection of fashion and commerce, Mytheresa offers an international environment in which commercial acumen, creative sensitivity and operational precision underpin the delivery of contemporary luxury.
Junior Claims Coordinator at MYTHERESA manages international supplier correspondence, return logistics, and claims resolution for the luxury e-commerce retailer. The role encompasses cross-functional collaboration with Incoming Goods, Purchasing, Customer Care, and Personal Shopper teams; return management and goods exchange coordination; shipping and customs documentation; and financial processing of credit notes and replacement deliveries.
Role & Responsibilities
- Handle international supplier correspondence regarding complaints and goods evaluation
- Coordinate goods exchange and commission merchandise returns with external partners
- Prepare shipping and customs documentation for return shipments
- Process credit notes and replacement deliveries
- Monitor and inspect returned items for quality and compliance
- Collaborate with Incoming Goods, Purchasing, Customer Care, and Personal Shopper teams
- Pack and prepare return shipments for dispatch
- Manage financial aspects of claim resolution and supplier disputes
Qualifications
- Completed vocational training in a commercial field or equivalent qualification
- Very good written and spoken German and English communication skills
- Strong communication abilities with external partners and suppliers
- Negotiation skills and discretionary judgment
- Detail-oriented and diligent work ethic
- Ability to focus and concentrate on complex tasks
Skills
Experience
Entry-level or associate-level experience in claims processing, return management, supply chain coordination, or related commercial functions; experience in luxury retail or e-commerce environments is advantageous.
Education
Completed vocational training in a commercial field (e.g. Kaufmann/-frau, Commercial Apprenticeship) or equivalent professional qualification.
Workplace
This position is based in Leipzig, Saxony, Germany.
Explore jobs in Saxony or in Germany.
Benefits
Up to 32 days annual leave (starting with 28 days, increasing with tenure); language and e-learning courses; staff discount; discounted meals; free daily hot beverages and fresh fruit; exclusive canteen and roof terrace; company pension scheme; discounted membership for selected sports platforms and fitness studios; free local public transport (Deutschlandticket); individual mental health and well-being support; social day; employee share purchase plan.
Culture
Mytheresa’s workplace brings together luxury fashion expertise and digital commerce, connecting teams across buying, technology, content and client service around a carefully curated shopping experience. Its international environment places a premium on attention to detail, cross-functional collaboration and an understanding of the expectations of discerning luxury customers.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Claims Processing Specialist», «Return Compliance Coordinator», «Supplier Relations Coordinator», «Logistics Claims Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.