- Location
- Riyadh Riyadh Region Saudi Arabia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 6, 2026
About Mytheresa
Founded in Munich in 1987 and launched online in 2006, Mytheresa is a leading luxury e-commerce platform, distinguished by its curated selection of fashion and lifestyle collections from prestigious international houses. As an employer, it brings together expertise across buying, technology, marketing, logistics and client service, connecting luxury retail heritage with digital innovation. Its teams contribute to an exacting customer experience, shaped by editorial storytelling, exclusive collaborations and personalised service. For professionals drawn to the intersection of fashion and commerce, Mytheresa offers an international environment in which commercial acumen, creative sensitivity and operational precision underpin the delivery of contemporary luxury.
Mytheresa is seeking a Head of Personal Shopping to lead regional sales strategy, VIP clienteling, team development and client activations across the Middle East, while advancing data-led retention and digital clienteling. The role is full-time and hybrid.
Role & Responsibilities
- Execute the Personal Shopping strategy across the Middle East, owning regional revenue targets, productivity and expansion of the top-client market.
- Recruit, manage and coach a regional team of Personal Shoppers, starting in KSA, and establish clear KPIs, accountability and luxury service standards.
- Personally manage and nurture relationships with top-tier clients, delivering personalized, high-touch distance and face-to-face selling experiences.
- Use client insights and behavioral data to optimize segmentation, maximize lifetime value (LTV), and drive targeted retention and reactivation strategies.
- Oversee high-impact regional client activations, private appointments and trunk shows in key GCC hubs to acquire and retain top clientele.
- Partner with global leadership, Merchandising, Marketing and Operations to ensure product availability, exclusive access and seamless execution for Middle Eastern clients.
- Integrate regional market nuances into Mytheresa’s global clienteling tools and channels, including conversational commerce, to continually elevate the client experience.
Qualifications
- 6–10 years of progressive experience in luxury retail, e-commerce or personal shopping, with a track record of direct, high-volume sales generation.
- Demonstrated experience coaching client-facing teams and the ability to recruit top-tier local luxury sales talent in the GCC.
- Strong knowledge of the Middle Eastern luxury consumer, local cultural nuances, buying behaviors and VIP relationships, particularly in KSA and UAE.
- Ability to leverage sales metrics and clienteling data to translate strategy into tangible revenue growth.
- Outstanding communication and interpersonal skills, with the discretion and composure needed to interface with HNWIs.
- Passion for luxury fashion and a proactive, player-coach mindset, with an eagerness to establish and expand Mytheresa’s physical and digital presence in the region.
Skills
Experience
6–10 years of progressive experience in luxury retail, e-commerce or personal shopping, with a track record of direct, high-volume sales generation.
Workplace
The role is situated in Riyadh, Riyadh Region, Saudi Arabia.
Explore jobs in Saudi Arabia.
Culture
Mytheresa’s workplace brings together luxury fashion expertise and digital commerce, connecting teams across buying, technology, content and client service around a carefully curated shopping experience. Its international environment places a premium on attention to detail, cross-functional collaboration and an understanding of the expectations of discerning luxury customers.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Personal Shopping», «Head of VIP Client Services», «Personal Shopping Director», «Head of Clienteling», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.