Mytheresa Head of Personal Shopping, East Coast
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Mytheresa seeks Head of Personal Shopping for East Coast region in New York. Lead luxury sales team, drive VIC client growth, and manage regional strategy. Competitive compensation up to $125K USD plus benefits.
Role & Responsibilities
- Lead the Personal Shopping business with full accountability for regional sales performance, client growth, team productivity, and luxury client experience delivery
- Develop and execute regional Personal Shopping strategy, translating business objectives into clear commercial priorities and sales targets
- Drive revenue growth and productivity across the Personal Shopper team through strategic initiatives and performance management
- Build and expand the VIC client portfolio through targeted development strategies, increasing engagement and spend from existing clients whilst cultivating new high-value relationships
- Lead, inspire, and develop high-performing Personal Shopping teams through clear expectations, coaching, and talent development
- Analyze sales, client, and productivity data to identify opportunities, address performance gaps, and forecast sustainable year-on-year growth
- Develop and implement sales strategies, clienteling tools, and best practices to improve productivity and strengthen client relationships
- Partner with Distribution Center, Events, Marketing, and other key functions to optimize VIC service levels and operational processes
- Lead strategic client activations, events, and brand partnerships that deepen relationships and create commercial opportunities
- Oversee consignment activity and processes, ensuring strong commercial outcomes and internal policy compliance
- Serve as senior ambassador for the Personal Shopping proposition, championing VIC client needs and driving continuous evolution
Qualifications
- Extensive experience leading high-performing Personal Shopping, clienteling, or luxury sales teams
- Demonstrated expertise in VIC and high-value customer relationship management, with proven ability to acquire, develop, retain, and grow these relationships
- Proven track record of delivering revenue growth and improving sales productivity
- Strong people leadership capability with talent development and high-performance culture creation experience
- Strategic and analytical mindset with proficiency in data-driven decision-making
- Entrepreneurial approach with ability to identify commercial opportunities and translate initiatives into measurable results
- Highly organized operational capability with excellence in managing multiple priorities in fast-paced environments
- Strong cross-functional collaboration and influencing skills across teams and organizational levels
- Passion for luxury, service excellence, and creating exceptional customer experiences
Skills
Experience
Minimum 7–10 years of progressive leadership experience in luxury retail, Personal Shopping, clienteling, or high-value customer services, with at least 3–5 years in a regional or area leadership role managing teams of 5 or more. Demonstrated success in driving revenue growth, expanding client portfolios, and building high-performance sales cultures.
Education
Bachelor's degree in Business Administration, Marketing, Retail Management, or related discipline. MBA or equivalent advanced business credential preferred.
Workplace
This position is based in New York, New York, USA.
Benefits
Paid time off, Special leave of absence, Medical and dental insurance, Life insurance, Long-term disability insurance, Medical and family leave coverage, 401(k) Plan, Employee Share Purchase Plan, Staff discount of up to 30%, Discounted memberships for selected fitness platforms and gyms, Language and e-learning courses, Social Day, Performance-based bonus
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Director of Personal Shopping», «Personal Shopping Manager, East Coast», «Vice President of Clienteling Services», «Personal Shopping Business Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.