Mytheresa Customer Service Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Mytheresa Customer Care Specialist in Leipzig, Germany – luxury retail customer service role requiring English fluency and e-commerce expertise.
Role & Responsibilities
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
- Respond efficiently, accurately, and promptly to customer requests via phone calls and emails
- Consistently meet the highest service and key performance indicator standards of the department
- Establish and maintain relationships to build a portfolio of relevant customers
- Collaborate closely with Payments, Customs, Warehouse, and Shipping departments
Qualifications
- Previous experience in customer service within luxury retail or relevant customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving abilities
- Familiarity with customer communication and e-commerce-related technology
- Proficiency with MS Office and standard computer applications
- Conscientiousness in handling customer data
- Flexibility, resilience, and strong teamwork capabilities
Skills
Experience
Previous experience in customer service within luxury retail or other relevant customer-facing roles
Workplace
This position is based in Leipzig, Saxony, Germany.
Benefits
Up to 32 days of holiday depending on length of service (starting with 28 days), language and e-learning courses, staff discount, discounted meals, company pension scheme, discounted membership for selected sports platforms and gyms, free local transport, individual mental health and well-being support, Social Day
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Client Relations Specialist», «Customer Support Advisor», «Client Care Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.