Mytheresa Customer Care Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Customer Care Specialist position at Mytheresa, Leipzig. Fluent Chinese and English required for luxury e-commerce customer support.
Role & Responsibilities
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
- Respond efficiently, accurately, and promptly to customer requests via phone calls and emails
- Consistently meet department service standards and KPIs
- Establish and maintain relationships to build a portfolio of relevant customers
- Collaborate closely with Payments, Customs, Warehouse, and Shipping departments to resolve customer issues
Qualifications
- Previous experience in customer service within luxury retail or related customer-facing roles
- Native-level proficiency in Chinese (written and spoken) and excellent English communication skills
- Excellent communication and interpersonal skills with strong critical thinking and problem-solving abilities
- Proficiency with customer communication and e-commerce-related technology platforms
- Familiarity with MS Office and general computer competency
- Conscientiousness and discretion when handling customer data
- Ability to work flexibly as part of a team while managing multiple priorities
Skills
Experience
Previous experience in customer service within luxury retail or other relevant customer-facing roles is required.
Education
Not specified; secondary education (Gymnasium or vocational qualification) is typically expected for this role.
Workplace
The role is situated in Leipzig, Saxony, Germany.
Benefits
Up to 32 days annual leave (starting with 28 days); language and e-learning courses; staff discount; discounted meals; company pension scheme; discounted sports and gym memberships; free local transport; mental health and well-being support; Social Day.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Care Advisor», «Luxury Customer Support Specialist», «Customer Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.