Mytheresa Client Care Representative
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Mytheresa Customer Care Specialist (German) in Leipzig, Germany. Build customer relationships in luxury e-commerce with full-time opportunity.
Role & Responsibilities
- Build and maintain lasting customer relationships to foster brand loyalty through warm welcomes and personalized service
- Respond efficiently, accurately, and promptly to customer requests via phone calls and emails
- Consistently meet departmental service and KPI standards
- Establish and maintain a portfolio of relevant customers
- Collaborate closely with Payments, Customs, Warehouse, and Shipping teams
Qualifications
- Previous experience in customer service within luxury retail or relevant customer-facing roles
- Native-level proficiency in German (written and spoken) and excellent English skills
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving abilities
- Conscientiousness when handling customer data
- Flexibility, resilience, and strong teamwork capabilities
Skills
Experience
Previous experience in customer service within luxury retail or relevant customer-facing roles
Workplace
The role is situated in Leipzig, Saxony, Germany.
Benefits
Up to 32 days annual holiday (starting with 28 days, dependent on length of service); language and e-learning courses; staff discount; discounted meals; company pension scheme; discounted sports platform and gym memberships; free local transport; mental health and well-being support; Social Day
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Customer Service Specialist», «Customer Support Advisor», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.