- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Oct 19, 2026
About Mytheresa
Founded in Munich in 1987 and launched online in 2006, Mytheresa is a leading luxury e-commerce platform, distinguished by its curated selection of fashion and lifestyle collections from prestigious international houses. As an employer, it brings together expertise across buying, technology, marketing, logistics and client service, connecting luxury retail heritage with digital innovation. Its teams contribute to an exacting customer experience, shaped by editorial storytelling, exclusive collaborations and personalised service. For professionals drawn to the intersection of fashion and commerce, Mytheresa offers an international environment in which commercial acumen, creative sensitivity and operational precision underpin the delivery of contemporary luxury.
The Claims Coordinator handles supplier complaints and goods evaluations, coordinates exchanges and commission returns, prepares shipping and customs documents, and processes credit notes and replacement deliveries. The role is a full-time maternity cover.
Role & Responsibilities
- Correspond with international suppliers about complaint processing, including evaluating goods.
- Work closely with the Incoming Goods and Buying Team, Customer Care, and Personal Shopper Team.
- Coordinate exchanges and returns of goods on commission.
- Prepare shipment and customs documents, pack returns, and check reviewed returns.
- Process credit notes and replacement deliveries.
Qualifications
- Completed relevant commercial education.
- Very good written and spoken German and English.
- Good communication skills with external partners, negotiating skills, discretion, and diligence.
- Ability to concentrate and focus, a passionate approach to work, and loyalty.
Skills
Education
Completed relevant commercial education.
Workplace
The role is situated in Leipzig, Saxony, Germany.
Explore jobs in Saxony or in Germany.
Culture
Mytheresa’s workplace brings together luxury fashion expertise and digital commerce, connecting teams across buying, technology, content and client service around a carefully curated shopping experience. Its international environment places a premium on attention to detail, cross-functional collaboration and an understanding of the expectations of discerning luxury customers.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mytheresa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Claims Administrator», «Returns and Claims Coordinator», «Supplier Claims Specialist», «Claims Processing Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.