MR PORTER Personal Shopper
- Location
- Los Angeles California USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $30–34.87/hour
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
MR PORTER Personal Shopper in Los Angeles, CA. Hybrid luxury sales role combining high-value client management, styling expertise, and sales performance.
Role & Responsibilities
- Achieve monthly and yearly sales targets and KPIs as set by the Personal Shopping Management team
- Develop and expand the EIP customer base while strategically acquiring new high-value clients
- Proactively build personal relationships with high-value customers across the Americas region through one-on-one appointments and targeted outreach
- Profile customers based on shopping patterns and provide detailed customer insight reports to buying, merchandising, and marketing teams
- Conduct market research and analysis of shopping patterns to identify sales leads and prioritize customer engagement opportunities
- Deliver personalized styling recommendations leveraging detailed product knowledge and understanding of individual clients' fashion and lifestyle preferences
- Drive customer loyalty by identifying and understanding individual needs, increasing customer lifetime value and repeat purchases
- Ensure prompt follow-up with customers acquired through events, partnerships, and marketing activations
- Maintain current awareness of fashion industry trends, luxury brands, products, and cultural developments across different geographic regions
- Participate in client relations, marketing, and partnership events as required to support brand positioning and customer acquisition
- Identify opportunities for client outreach, events, and activations while providing strategic insights for marketing campaigns
- Communicate customer trends and feedback to internal teams to inform broader business strategy
- Recommend targeted marketing and sales strategies to engage and retain EIP segments
Qualifications
- Bachelor's degree in a relevant subject area (marketing, business, fashion, communications, or related field)
- Minimum 2+ years of professional experience in digital marketing and/or sales roles, including eCommerce
- Proven experience in luxury fashion with demonstrated personal shopping and/or high-touch client service background
- Proven track record of exceeding sales targets in a target-driven environment
- Excellent communication, customer service, and interpersonal skills with natural ability to network and build authentic relationships
- Strong commercial awareness and understanding of luxury fashion market dynamics
- Meticulous attention to detail with superior organizational skills
- Fluent in spoken and written English
- Results-driven mindset with demonstrated motivation and self-direction
Skills
Experience
Minimum 2+ years of professional experience in digital marketing and/or sales roles, including eCommerce. Prior experience in luxury fashion retail or personal shopping is strongly preferred, with demonstrated success in client service and relationship management within a sales target-driven environment.
Education
Bachelor's degree in a relevant subject area such as marketing, business, fashion, communications, or related discipline.
Workplace
The successful candidate will be located in Los Angeles, California, USA.
Compensation
The base compensation for this position ranges from USD 30 to USD 34.87 per hour.
Benefits
401(k), staff discount, private healthcare for employee and family, flexible working arrangements
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MR PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Style Consultant», «Customer Relations Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.