- Location
- Los Angeles California USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $30–34.87/hour
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
About MR PORTER
Launched in 2011, MR PORTER is a leading online destination for luxury menswear, distinguished by its curated designer collections, authoritative editorial voice and attentive customer service. Bringing together fashion, lifestyle and digital retail, the brand offers a distinctive professional environment where taste, commercial insight and technological expertise intersect. Career opportunities span buying, editorial, creative production, technology, marketing and customer care, reflecting the breadth of its international operations. For professionals drawn to the evolution of modern luxury, MR PORTER offers the opportunity to contribute to a globally recognised retail platform that combines sartorial knowledge with a sophisticated approach to online shopping.
MR PORTER seeks an accomplished Personal Shopper to join its Los Angeles team, reporting to the Personal Shopping Manager. This hybrid role combines high-touch client engagement with data-driven sales optimization, requiring the candidate to manage a portfolio of high-value customers (EIPs), drive sales performance against targets, and provide expert styling recommendations across men's luxury fashion, fine watches, and lifestyle products. The successful candidate will build and nurture relationships with influential clients, conduct market analysis to identify emerging trends, and collaborate with merchandising and marketing teams to enhance customer experiences and drive business growth.
Role & Responsibilities
- Achieve monthly and yearly sales targets and KPIs as set by the Personal Shopping Management team
- Develop and expand the EIP customer base while strategically acquiring new high-value clients
- Proactively build personal relationships with high-value customers across the Americas region through one-on-one appointments and targeted outreach
- Profile customers based on shopping patterns and provide detailed customer insight reports to buying, merchandising, and marketing teams
- Conduct market research and analysis of shopping patterns to identify sales leads and prioritize customer engagement opportunities
- Deliver personalized styling recommendations leveraging detailed product knowledge and understanding of individual clients' fashion and lifestyle preferences
- Drive customer loyalty by identifying and understanding individual needs, increasing customer lifetime value and repeat purchases
- Ensure prompt follow-up with customers acquired through events, partnerships, and marketing activations
- Maintain current awareness of fashion industry trends, luxury brands, products, and cultural developments across different geographic regions
- Participate in client relations, marketing, and partnership events as required to support brand positioning and customer acquisition
- Identify opportunities for client outreach, events, and activations while providing strategic insights for marketing campaigns
- Communicate customer trends and feedback to internal teams to inform broader business strategy
- Recommend targeted marketing and sales strategies to engage and retain EIP segments
Qualifications
- Bachelor's degree in a relevant subject area (marketing, business, fashion, communications, or related field)
- Minimum 2+ years of professional experience in digital marketing and/or sales roles, including eCommerce
- Proven experience in luxury fashion with demonstrated personal shopping and/or high-touch client service background
- Proven track record of exceeding sales targets in a target-driven environment
- Excellent communication, customer service, and interpersonal skills with natural ability to network and build authentic relationships
- Strong commercial awareness and understanding of luxury fashion market dynamics
- Meticulous attention to detail with superior organizational skills
- Fluent in spoken and written English
- Results-driven mindset with demonstrated motivation and self-direction
Skills
Experience
Minimum 2+ years of professional experience in digital marketing and/or sales roles, including eCommerce. Prior experience in luxury fashion retail or personal shopping is strongly preferred, with demonstrated success in client service and relationship management within a sales target-driven environment.
Education
Bachelor's degree in a relevant subject area such as marketing, business, fashion, communications, or related discipline.
Workplace
The successful candidate will be located in Los Angeles, California, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 30 to USD 34.87 per hour.
Benefits
401(k), staff discount, private healthcare for employee and family, flexible working arrangements
Culture
MR PORTER brings together luxury menswear expertise, editorial creativity and digital innovation, with collaboration across buying, content, technology and customer experience at the heart of its work. Its workplace culture combines a discerning eye for style with a service-focused mindset, placing value on attention to detail, specialist knowledge and a shared commitment to an exceptional online shopping experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MR PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Style Consultant», «Customer Relations Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.