- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About MR PORTER
Launched in 2011, MR PORTER is a leading online destination for luxury menswear, distinguished by its curated designer collections, authoritative editorial voice and attentive customer service. Bringing together fashion, lifestyle and digital retail, the brand offers a distinctive professional environment where taste, commercial insight and technological expertise intersect. Career opportunities span buying, editorial, creative production, technology, marketing and customer care, reflecting the breadth of its international operations. For professionals drawn to the evolution of modern luxury, MR PORTER offers the opportunity to contribute to a globally recognised retail platform that combines sartorial knowledge with a sophisticated approach to online shopping.
MR PORTER is seeking a CRM and Loyalty Executive for its Customer Retention team, based at its Westfield office in Shepherd’s Bush. The role supports customer retention strategy and delivers multichannel campaigns, reporting and optimisation; working hours are 37.5 per week, with four days in the office.
Role & Responsibilities
- Support the development and execution of MR PORTER’s customer retention strategy, driving engagement through targeted CRM communications.
- Plan and deliver end-to-end campaigns across email, push notifications, SMS, direct mail and other CRM channels.
- Collaborate with creative, editorial and marketing teams to develop engaging, customer-focused communications aligned with brand objectives.
- Identify relevant customer segments and tailor messaging based on customer behaviours, preferences and channel engagement.
- Own and manage the CRM calendar, ensuring alignment with wider MR PORTER brand and marketing activity.
- Monitor campaign performance, provide regular reporting and actionable insights, and optimise future activity.
- Support testing and optimisation across personalisation, creative and new channels, while building strong relationships with regional and wider business teams.
Qualifications
- At least 2 years’ experience in a similar CRM or customer retention role, ideally within luxury or fashion retail.
- Strong knowledge of email and push notification channels, with an understanding of CRM best practices and competitor activity.
- Experience using Google Analytics or Tableau, alongside project management tools such as Trello.
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities and meet tight deadlines.
- Strong communication and stakeholder management skills, with confidence presenting ideas and insights across the business.
- A creative, proactive mindset, strong commercial awareness, and a passion for customer engagement and luxury fashion.
- A collaborative, adaptable and solutions-focused approach, with the ability to work independently in a fast-paced environment.
Skills
Experience
At least 2 years in a similar CRM or customer retention role, ideally within luxury or fashion retail.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Pension contributions from both the employee and company; a discounts portal for items such as theme park and cinema tickets; staff discount and exclusive staff sales; private healthcare; flexible working.
Culture
MR PORTER brings together luxury menswear expertise, editorial creativity and digital innovation, with collaboration across buying, content, technology and customer experience at the heart of its work. Its workplace culture combines a discerning eye for style with a service-focused mindset, placing value on attention to detail, specialist knowledge and a shared commitment to an exceptional online shopping experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MR PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Retention Executive», «CRM Marketing Executive», «Customer Engagement Executive», «Loyalty Marketing Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.