Montblanc Training Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Industry
- Fine Watches & Horology
- Posted
- Oct 5, 2026
About Montblanc
Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.
The Training Manager for Montblanc in New Delhi analyzes retail and wholesale capabilities, develops and delivers locally relevant training, and measures learning impact and return on investment. The role partners with sales and boutique leaders to support commercial objectives, client experience and team development.
Role & Responsibilities
- Assess local retail and wholesale teams’ skill levels.
- Evaluate ongoing training efforts and KPIs to measure the impact of training and coaching.
- Assess competitors’ client experience, service and product offering.
- Identify training trends and needs in the markets.
- Develop pragmatic training action plans based on analysis and aligned with sales and service objectives.
- Use the training budget optimally.
- Align with internal and external partners to create mutually beneficial partnerships.
- Develop training modules adapted to local needs and strategy, including product and brand training, customer service training, coaching plans, tools to monitor and improve training results after sessions and in boutiques, and best practices.
- Deploy training modules directly and indirectly to target audiences in a manner consistent with Montblanc.
- Deliver special training to support marketing activities, including Train the Trainer.
- Coach in line with Sales and Boutique Managers’ strategies and team development needs.
- Monitor quantitative and qualitative training results over the short and long term.
- Ensure return on investment for all training.
- Share progress feedback and recommendations for further action with relevant partners.
- Provide in-the-moment coaching.
- Share and develop best practices.
- Align and partner with Area Sales Managers, Boutique Managers, Regional Trainers and the Training Team.
- Achieve wholesale business objectives.
- Achieve retail sales targets and business objectives.
- Achieve client survey and Mystery Shopping targets.
Qualifications
- At least 5 years’ experience in a luxury retail environment, with boutique and/or learning and development experience.
- Experience in coaching and people development.
- Experience training other trainers.
- Commercial mindset and focus on client experience.
- Understanding of clienteling and relationship building.
- Fluent English; local languages are a plus.
- Strong communication and interpersonal skills, and ability to work in a team.
- Comfort with Excel and PowerPoint.
- Comfort with numerical analysis and reporting.
- Experience with retail KPIs and analysis, with proven results through training.
- Strategic mindset.
- Strong planning and time-management skills.
- Agile, flexible and adaptable.
- Experience in the leather goods and watch markets is beneficial.
Skills
Experience
At least 5 years in a luxury retail environment, with boutique and/or learning and development experience.
Workplace
The role is situated in New Delhi, Delhi, India.
Culture
Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning and Development Manager», «Retail Training Manager», «Learning Manager», «Training and Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.