Montblanc Senior Sales Associate

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage potential customers in relevant sales campaigns, building new relationships.
• Serve as the first point of contact for customer queries and complaints, resolving issues or referring complex matters and ensuring customers receive an appropriate response.
• Set objectives for each sales call or meeting, present using standard materials, and ask relevant questions to gauge customer interest and identify areas requiring further information or explanation.
• Identify potential customers through information, referrals and recommendations from existing customers and other contacts, and through participation in trade shows and conferences.
• Recommend products or services that meet customers’ stated needs; use product expertise to propose quantities and configurations, explain the selection, and invite customers to purchase at standard prices and terms.
• Schedule follow-up actions and enter relevant customer information into the CRM system after each contact to support call planning, customer retention and business development.
• Assist with internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Apply organizational policies and procedures, relevant regulatory codes and codes of conduct; seek supervisor or manager authorization for exceptions to mandatory procedures.
• Respond to personal objectives and use performance management systems to improve individual performance; or monitor team performance, allocate work, review completion, take corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Develop capabilities through assessment and development planning, formal and informal training, and coaching; obtain or maintain relevant external professional accreditation where applicable.
• Maintain knowledge of relevant technology, external regulation and industry best practices through ongoing education, conferences and specialist media.

Skills

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.