Montblanc Senior Sales Associate

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Achieve monthly and annual sales turnover targets in alignment with Maison commercial and sales strategy
• Deliver exceptional customer service across all touchpoints—in-boutique, telephone, email, and mail—according to Maison standards
• Create unexpected and memorable customer experiences that reflect the brand's audacious and innovative spirit
• Build and maintain customer portfolios through qualitative data collection and loyalty-building initiatives
• Maintain consistently impeccable personal appearance and embody the Maison brand image both inside and outside the boutique
• Ensure visual merchandising displays and furnishings comply with Manufacture standards and guidance
• Maintain constant boutique cleanliness, organization, and tidiness
• Participate actively in team meetings, contests, events, annual inventory counts, and daily operations
• Assist colleagues with customer service, gift-wrapping, and merchandise handling during sales
• Execute restocking, display maintenance, and sales accessory follow-up as directed by boutique management
• Uphold and promote security protocols and data integrity practices
• Report key operational information to Maison systems as required

Qualifications

• Minimum 5 years of retail sales experience, preferably in luxury goods or high-end retail
• Demonstrated expertise in luxury product knowledge and brand representation
• Exceptional attention to detail with a commitment to customer service excellence
• Strong organizational skills and ability to multitask effectively in a fast-paced boutique environment
• Excellent interpersonal skills and proven ability to work collaboratively as a team member
• High-level communication skills in Korean and English
• Computer literacy and proficiency with retail point-of-sale systems
• Professional appearance and polished presentation consistent with luxury retail standards

Skills

Experience

At least 5 years of professional retail sales experience, preferably in the luxury goods or high-end retail sector. Prior experience in boutique operations, customer service excellence, and sales achievement is essential.

Education

Secondary education or equivalent; formal retail or luxury goods training is preferred.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.