- Employment
- Full-Time
- Seniority
- Senior
- Industry
- Fine Watches & Horology
- Posted
- Nov 10, 2026
About Montblanc
Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.
Montblanc is hiring a Senior Guest Experience Manager full-time from 1 February 2027 for the MONTBLANC HAUS at its Hamburg headquarters. The role leads Front-of-House and hospitality teams, shapes the end-to-end guest experience, and oversees service standards, B2B development, visitor programming, budgeting and resources.
Role & Responsibilities
- Strategically design the guest experience by developing, managing and continually enhancing all touchpoints throughout the guest visit.
- Expand B2B business by growing the partner network and creating attractive offers for corporate clients.
- Ensure operational excellence and quality management by maintaining the highest service standards, establishing relevant KPIs and implementing improvement measures.
- Enhance boutique visits by contributing to new product concepts for exhibition guests and promoting the MONTBLANC HAUS across Montblanc’s international retail and wholesale network.
- Develop and implement a visitor programme for student groups.
- Lead and develop the Front-of-House teams, including reception, boutique and café staff, with disciplinary and professional responsibility.
- Oversee budgeting and resource planning for visitor management and day-to-day operations.
Qualifications
- Successfully completed university studies, for example in tourism management, hospitality management, business administration or cultural management, or an equivalent qualification.
- Several years of professional and leadership experience in hospitality management, with at least 5–7 years in settings such as luxury hotels, flagship stores, renowned cultural institutions or experiential venues.
- Strong customer and service orientation, empathy, a confident presence and the ability to address large groups with assurance.
- A solution-oriented and team-oriented mindset, enthusiasm for distinctive guest experiences, attention to detail and a hands-on approach.
- Excellent communication skills in German and English; additional languages are an advantage.
Skills
Experience
Several years of professional and leadership experience in hospitality management, with at least 5–7 years in settings such as luxury hotels, flagship stores, renowned cultural institutions or experiential venues.
Education
Completed university studies in a relevant field such as tourism management, hospitality management, business administration or cultural management, or an equivalent qualification.
Workplace
This position is based in Hamburg, Hamburg, Germany.
Explore jobs in Hamburg or in Germany.
Benefits
International working environment and development opportunities; on-site canteen and café, laundry service, company sports and other health programmes, discounted Urban Sports membership, subsidy for the public transport ticket (HVV-ProfiTicket), employee parking garage and electric vehicle charging stations, special prices on Montblanc and other group-brand products, employee benefits portals, 30 days of annual leave, regular employee events and further training opportunities.
Culture
Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.