Montblanc Sales Coach
- Location
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 27, 2026
About Montblanc
Montblanc is an international luxury maison recognized for its writing instruments, leather goods, watches and accessories, operating within the Richemont group. The brand is known for craftsmanship, timeless design and an emphasis on client service, supported by a global retail network and structured development programs for retail professionals.
Montblanc is hiring a Sales Coach in Mexico City to lead retail coaching and improve sales performance for boutiques.
Role & Responsibilities
- Design and deliver on-floor coaching and formal training sessions to frontline sales staff to elevate client engagement and product knowledge.
- Drive sales performance by setting clear objectives, tracking KPIs (conversion, average transaction value, attach rate) and implementing action plans to close gaps.
- Model luxury service behaviours and clienteling techniques; conduct ride-alongs, role-plays and live feedback to embed best practices.
- Partner with store management to identify talent, support performance reviews and implement individual development plans.
- Ensure consistent product knowledge across categories (writing instruments, leather goods, watches and accessories) and cascade new collection training.
- Support visual and merchandising standards in collaboration with VM teams to optimize presentation and commercial impact.
- Analyse sales and CRM data to identify coaching priorities, territory trends and opportunities for promotional activity.
- Act as the brand ambassador for store-level initiatives, ensuring adherence to Montblanc standards and local retail processes.
Qualifications
- Minimum three years' experience in luxury retail with demonstrable experience in coaching, training or frontline leadership.
- Proven ability to lift retail KPIs through structured coaching and performance management.
- Deep product affinity for luxury accessories (writing instruments, leather goods, watches) and ability to teach product narratives.
- Strong interpersonal and presentation skills; capable of delivering training to diverse teams and senior retail staff.
- Flexible, mobile and available for regional travel to support multiple store locations.
Skills
Experience
Demonstrable track record of at least three years in luxury retail environments with specific responsibility for coaching, training or supervising sales teams and measurable impact on conversion and average transaction metrics.
Education
Bachelor's degree or equivalent preferred; professional certification in training, learning & development or retail management is advantageous.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Culture
Montblanc combines a culture of craftsmanship and product excellence with a client-centric, performance-driven retail environment. The maison values professional development, mentoring and a polished service ethos across its boutiques.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Coach», «Sales Trainer — Retail», «Clienteling Coach», «Retail Trainer», «Sales Development Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.