Montblanc Sales Associate

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

The Sales Associate develops store sales and client relationships, delivers service in line with Montblanc standards, and supports after-sales cases, stock management, merchandising, and store operations. The role is full-time in Kuala Lumpur.

Role & Responsibilities

• Develop store sales turnover in line with the store strategy, meet targets set by the Store Manager, respect the discount policy, and achieve the Store Manager’s key performance indicators.
• Welcome and assist clients in accordance with Montblanc’s standards in-store, by phone, by email, and at events; advise clients, support their purchase decisions, and ensure each sale is handled appropriately.
• Build long-term client relationships by identifying prospects, following up with new local and international clients, inviting clients to activations and events, and conducting post-event follow-up.
• Handle each after-sales service case according to Montblanc’s standards, follow up on cases, and communicate problems to the Store Manager.
• Support stock management, including receiving and transferring merchandise, participating in inventory management and stocktakes, ensuring products are handled and priced correctly, and maintaining merchandising in line with store priorities, cleanliness, and pricing standards.
• Comply with group processes and procedures for sales, discounts, after-sales service, exchanges, and related matters.
• Participate actively in Store Manager-led meetings, provide feedback, and propose ideas and actions.
• Attend training and consult available materials to develop understanding of the brand, products, and new collections.
• Stay informed about the business through magazines and regular competitor store checks.

Qualifications

• At least 2 years of retail experience handling multiple product categories, with familiarity with luxury retail requirements.
• Digitally savvy and able to learn new technologies, including mobile apps, social media, Zoom, and Teams, for clienteling and internal communications.

Skills

Experience

Minimum 2 years of retail experience handling multiple categories, with familiarity with luxury retail requirements.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.