Montblanc Sales Advisor

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Manage product sales effectively and achieve established sales goals by handling the sales process according to client type
• Provide expert advice and counsel to clients, ensuring satisfaction and adherence to Montblanc brand standards
• Develop and implement sales initiatives to maximize boutique performance and strategic objectives
• Establish and maintain client relationships through managed communications, VIP client actions, and telephone assistance
• Build and expand the customer database by capturing relevant client information and tracking customer files
• Resolve customer complaints in collaboration with boutique management
• Maintain consistent brand presentation standards, including personal appearance, uniform standards, and luxurious boutique displays (windows and window displays)
• Ensure proper implementation of all marketing campaigns and actively participate in event organization
• Operate the boutique independently during colleague absences, managing cash register and warehouse tasks with versatility
• Process all sales accurately in the computer system and ensure proper data entry
• Participate in inventory management, merchandise reception, shipment preparation, and loss prevention
• Provide operational information to store management for reporting purposes, participate actively in team meetings and training sessions
• Respect company deadlines for labor-related communications including vacation requests, medical registrations, and absence notifications

Qualifications

• Proven sales experience in retail or luxury goods sectors
• Demonstrated commercial maturity and professional approach
• In-depth knowledge of Montblanc products and brand heritage
• Fluent proficiency in Portuguese and English
• Excellent interpersonal and communication abilities
• Strong service orientation with ability to detect and respond to customer needs
• Sense of responsibility, initiative, and accountability
• Exceptional personal presentation and appearance standards

Skills

Experience

One year of direct experience in luxury retail sales or a comparable sales environment within the watches, jewelry, writing instruments, or leather goods sectors. Prior experience in boutique or high-end retail environments is highly valued.

Education

Secondary education or equivalent; complementary training in sales techniques is preferred.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.