Montblanc Key Holder

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Achieve preset individual sales objectives and targets
• Develop and expand customer network and clientele base
• Capture and maintain client information to enhance boutique relationships and increase sales
• Demonstrate comprehensive product knowledge across Montblanc's various collections
• Provide outstanding customer service and establish trusted client relationships
• Develop working knowledge of pen repair and after-sales service techniques
• Maintain the aesthetic quality and presentation of the boutique
• Open and close the boutique as assigned
• Communicate with corporate office in the absence of management
• Ensure loss prevention procedures are followed according to protocol
• Handle customer transfers in the absence of management
• Execute visual merchandising standards and maintain store displays

Qualifications

• Previous experience in retail sales, luxury goods, or jewelry preferred
• Strong understanding of customer service principles and client priorities
• Proven ability to establish and maintain effective client relationships
• Excellent interpersonal and communication skills
• Proficiency with computer systems and POS software
• High school diploma or equivalent (college degree preferred)
• Ability to work flexible availability including evenings, weekends, and holidays
• Fluency in English and Spanish
• Physical ability to stand on the sales floor for 90% of the workday
• Ability to reach, bend, and occasionally use a ladder to access stored inventory
• Capability to unpack and lift large product boxes

Skills

Experience

Previous experience in retail sales is preferred. Experience in luxury goods, jewelry, or high-end product sales is particularly valued. Candidates should demonstrate familiarity with customer-centric sales environments and the ability to manage multiple client interactions simultaneously.

Education

High school diploma or equivalent required. College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 26 per hour.

Benefits

Company-sponsored health, dental, drug, and vision insurance; life insurance; disability benefits; RRSP program with employer match; paid time off; maternity leave top-up program; employee assistance program; volunteer days off.

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.