Montblanc Key Holder

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Achieve preset sales objectives.
• Develop a network and clientele.
• Capture client information and consistently update records to strengthen boutique relationships and sales.
• Maintain strong product knowledge across the various collections.
• Provide outstanding customer service.
• Develop working knowledge of basic pen repair and after-sales service techniques.
• Maintain the aesthetic quality of the store.
• Open and close the boutique as required.
• Handle communication with the corporate office in the absence of management.
• Ensure loss prevention procedures are followed according to protocol.
• Handle transfers in the absence of management.

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales experience is preferred.
• Strong understanding of customer service needs and customer priorities.
• Ability to establish and maintain effective customer relationships and gain customers’ trust and respect.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• High school graduate or equivalent; a college degree is preferred.
• Availability to work nights, weekends, and holidays.
• Fluency in English and Spanish.
• Ability to stand on the sales floor for 90% of the workday.
• Ability to reach for products stored in cabinets or on shelves.
• Ability to bend to access products stored in cabinets.
• Occasional ability to use a ladder to reach products.
• Ability to unpack and/or lift large boxes containing products.

Skills

Experience

Previous experience in retail sales; jewelry or high-end luxury product sales experience is preferred.

Education

High school diploma or equivalent; a college degree is preferred.

Benefits

Company-sponsored health, dental, prescription drug, and vision programs; life insurance; disability benefits; an RRSP program with employer match; paid time off; a maternity leave top-up program; employee assistance program; and volunteer days off.

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.