Montblanc Guest Relations Coordinator

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Welcome, assist and farewell international individual and group visitors, VIPs and B2B partners.
• Issue and sell admission tickets; manage the booking system for tours and writing workshops, including cash handling and end-of-day reconciliation.
• Manage the reception telephone and respond to guest enquiries by email in a professional and courteous manner.
• Support the planning and delivery of international visits by clients from Montblanc boutiques worldwide.
• Maintain the presentation of the entrance and meeting rooms and coordinate visitor flow during peak periods.
• Coordinate closely with guides, the bistro, the in-house boutique and security to ensure smooth daily operations.
• Handle guest feedback, suggestions and complaints professionally and with a solution-oriented approach.

Qualifications

• Successfully completed degree in hospitality, tourism or event management, or an equivalent qualification.
• Initial, well-founded professional experience in reception and in dealing with demanding national and international guests, for example in luxury hospitality, cultural institutions, upscale retail or front office.
• Passion for excellent customer service, empathy, a courteous manner, and an exceptional eye for detail and discretion.
• Excellent spoken and written German and English; additional foreign languages are an advantage.
• Confident use of ticketing and cash register systems, as well as MS Office.
• Ability to remain calm, composed and friendly when visitor volumes are high.
• Reliability, flexibility and enjoyment of working in a committed team with an international audience.

Skills

Experience

Initial, well-founded professional experience in reception and in dealing with demanding national and international guests.

Education

A completed degree in hospitality, tourism or event management, or an equivalent qualification.

Benefits

International working environment and development opportunities; on-site canteen, café and laundry service; company sports and other health programmes; discounted Urban Sports membership; subsidy for public transport via the HVV-ProfiTicket; employee parking garage and electric vehicle charging stations; special discounts on Montblanc products and products from other group brands; employee benefits portals; 30 days of annual leave; regular employee events; and a range of training and development opportunities.

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.