Montblanc Customer Service Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Sep 18, 2026
About Montblanc
Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.
Montblanc seeks Client Relations Ambassador in Hamburg, Germany. Full-time role managing European client inquiries for luxury goods online boutique and after-sales support.
Role & Responsibilities
- Advise European clients on sales through the online boutique and after-sales topics via phone, email, and chat
- Communicate with clients in French and English as required; additional proficiency in Italian, Spanish, or German is advantageous
- Identify and strengthen customer purchasing interest, converting client inquiries into phone orders
- Generate incremental sales and increase average transaction value through cross-selling and upselling techniques
- Accurately process phone orders, quotations, returns, cancellations, and refunds in internal systems
- Support customers during the online ordering process via phone consultation
- Independently address customer requests regarding repair status, pricing, facilities, and technical product specifications
- Handle customer complaints professionally via phone, email, or chat
- Monitor delivery timelines and coordinate with the distribution centre on inventory availability and shipment schedules
- Verify creditworthiness of online customers and manually validate all online orders to ensure fraud prevention protocols
Qualifications
- Completed university studies, retail training, or equivalent education
- Excellent knowledge of Italian; mandatory fluency in German and English
- Excellent verbal and written communication skills
- Professional experience in high-quality customer service, call centre operations, or hospitality environments, ideally with phone sales experience
- Prior sales experience or direct customer contact in a retail setting
- Positive demeanor, pleasant voice, and communication style appropriate for luxury clientele
- Strong customer orientation and service mindset
- Basic proficiency in Microsoft Office; SAP knowledge is a plus
- Demonstrated passion for representing Montblanc as a brand ambassador
- Flexibility and resilience in high-pressure situations
- Willingness to work occasional Saturdays and public holidays
Skills
Experience
Professional experience in high-quality customer service, call centre operations, or hospitality, ideally with phone sales experience and prior sales contact with customers in a retail environment.
Education
Completed university studies, retail training, or comparable professional education.
Workplace
This position is based in Hamburg, Hamburg, Germany.
Benefits
Flexible working hours; on-site canteen, café, and laundry service; company sports and health programs; subsidized Urban Sports membership; subsidized local public transport ticket (HVV-ProfiTicket); employee car park and electric vehicle charging stations; preferential pricing on Montblanc and group brand products; employee benefits portal; 30 days' annual leave; regular employee events; ongoing professional development opportunities.
Culture
Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Ambassador», «Client Services Specialist», «Customer Relations Advisor», «Client Engagement Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.