Montblanc Clienteling Assistant (Work‑Study)
- Location
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 9, 2026
About Montblanc
Montblanc is a global luxury house known for its writing instruments, leather goods and accessories. As part of the Richemont group, Montblanc combines heritage craftsmanship with contemporary design across a network of boutiques and wholesale partners. The brand emphasizes precision, service excellence and a refined client experience.
Montblanc in Paris seeks a Clienteling Assistant (Work‑Study) to support CRM, VIP appointments and client communications.
Role & Responsibilities
- Support the clienteling team in daily CRM operations: update and maintain client records, log interactions and manage prospect lists.
- Coordinate appointment scheduling and prepare dossiers for VIP and private-client meetings.
- Draft and send tailored client communications (email, SMS, invitations) and follow up on inquiries and sales opportunities.
- Assist in-store sales associates during client visits and ensure seamless handover of client information.
- Prepare reports and client insights to support targeted outreach and sales initiatives.
- Contribute to the organisation and execution of boutique events, trunk shows and private viewings.
- Support merchandise presentation and stock preparation for client appointments.
- Perform administrative tasks including data entry, filing, and point-of-sale reconciliation as required.
Qualifications
- Currently enrolled in a higher-education programme (Bachelor's, BTS or Master’s) in Business, Luxury Management, Marketing or a related discipline (work‑study / alternance).
- Strong interpersonal and written communication skills with a service-oriented demeanour.
- High attention to detail and aptitude for accurate data handling and reporting.
- Ability to prioritise tasks in a fast-paced retail environment and to liaise professionally with senior sales staff and clients.
- Discretion and respect for client confidentiality; professionalism in handling VIP relationships.
- Proficiency with standard office tools; prior exposure to CRM or POS platforms is an advantage.
Skills
Experience
Entry-level: previous retail or customer-facing experience preferred. Internships or short-term placements in luxury retail, client services or CRM are advantageous.
Education
Enrolled in a relevant higher-education programme (Bachelor's, BTS or Master’s) in Business, Luxury Management, Marketing or a related field.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Montblanc fosters a refined, service-driven workplace that values craftsmanship, attention to detail and client discretion. Employees work within a collaborative, customer-centric environment that blends heritage savoir-faire with contemporary retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Assistant», «CRM Assistant — Retail», «Retail Client Coordinator», «Client Advisor Assistant», «Clienteling Coordinator (Work‑Study)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.