Montblanc Client Relations Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Sep 18, 2026
About Montblanc
Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.
Montblanc seeks a Client Relations Ambassador in Hamburg for multilingual customer service, order processing, and sales development in the European Client Relations Centre.
Role & Responsibilities
- Advise clients across Europe on online boutique sales and after-sales services via phone, email, and chat in French and English as required
- Recognize and strengthen customer purchasing interest while converting inquiries into phone orders
- Generate additional sales and increase average basket size through strategic cross-selling and upselling
- Accurately input phone orders, offers, returns, cancellations, and refunds into internal systems
- Provide telephone support for customers placing online orders and resolve technical inquiries independently
- Handle customer complaints through multiple channels with professionalism and resolution-focused approach
- Monitor delivery times and collaborate with the distribution centre regarding product availability and delivery schedules
- Verify customer creditworthiness and manually validate all online orders to ensure fraud prevention compliance
Qualifications
- Completed university degree, formal retail training, or equivalent professional qualification
- Fluent in Spanish with mandatory proficiency in German and English
- Excellent verbal and written communication skills in all required languages
- Professional experience in luxury customer service, call center operations, or hospitality environments
- Demonstrated sales experience or direct customer contact in retail settings
- Strong customer orientation and ability to communicate appropriately for luxury goods clientele
- Basic proficiency with MS Office; SAP experience valued
- Knowledge of fraud prevention protocols and online order validation procedures
Skills
Experience
Professional background in high-quality customer service, call center operations, or hospitality environments with phone sales experience preferred. Direct sales experience or customer contact in retail settings is essential. Demonstrated ability to manage multiple inquiries simultaneously while maintaining service excellence in a luxury context.
Education
Completed university studies, formal retail training, or comparable professional education.
Workplace
This position is based in Hamburg, Hamburg, Germany.
Benefits
Site canteen and on-site café; laundry service; company sports and health programs; discounted Urban Sports membership; subsidized local public transport ticket (HVV-ProfiTicket); employee car park with complimentary electric vehicle charging stations; preferential pricing on Montblanc and other Group brand products; employee benefits portal; 30 days annual leave; regular employee events; comprehensive further training opportunities; flexible working hours.
Culture
Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relations Specialist», «Client Services Ambassador», «Customer Service Advisor», «Premium Client Relations Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.