Montblanc Boutique Manager

About Montblanc

Montblanc is a premier maison renowned for fine writing instruments, leather goods, timepieces and accessories. As part of the Richemont group, Montblanc combines traditional craftsmanship with contemporary design and operates an international retail network that services discerning clientele and collectors.

Role & Responsibilities

• Lead daily operations of the Montblanc boutique located within Galeries Lafayette, ensuring impeccable brand presentation and adherence to Montblanc retail standards.
• Own P&L accountability for the boutique: drive sales performance, manage budgets, and implement merchandising and promotional strategies to achieve or exceed targets.
• Recruit, coach and develop a high-performing sales team; set individual and team objectives, conduct performance reviews and deliver ongoing training in clienteling and product knowledge.
• Deliver a best-in-class client experience through proactive clienteling, bespoke service, and the development of long-term relationships with high-value customers.
• Oversee inventory management, stock replenishment, visual merchandising and store layout to optimize sell-through and minimise shrinkage.
• Implement and monitor KPIs and reporting processes; analyse sales trends and translate insight into actionable plans.
• Coordinate events, private viewings and in-store activations in partnership with Galeries Lafayette and regional marketing teams.
• Ensure compliance with company policies, loss-prevention procedures and legal/regulatory requirements applicable to retail operations.

Qualifications

• Proven track record as a store or boutique manager in luxury retail, with demonstrable experience delivering sustained sales growth.
• Strong leadership skills with experience recruiting, coaching and developing retail teams to achieve commercial and service objectives.
• Commercial acumen with experience managing budgets, inventory and KPIs in a high-volume, premium retail environment.
• Excellent interpersonal skills and the ability to cultivate relationships with high-net-worth clients and department-store partners.
• Fluent written and spoken communication skills appropriate for a multicultural retail environment (specific language requirements to be confirmed by the employer).

Skills

Experience

Minimum of three years' experience managing a luxury boutique or comparable retail environment, with proven results in sales leadership, team development and client relationship management.

Education

Bachelor's degree in business, retail management or a related discipline preferred; equivalent professional experience in luxury retail will be considered.

Workplace

Culture

Montblanc fosters a culture that values craftsmanship, refined service and professional excellence. Employees operate within an international, heritage-driven environment where attention to detail and client-centric service are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.