Montblanc Boutique Manager

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Maximize boutique turnover and profitability through in-store and out-of-store sales initiatives, including presentations to VIP clients and collectors
• Develop and implement customer relationship programs and maintain high-quality client database registration
• Execute professional customer service and after-sales service protocols
• Set KPIs and targets for boutique team; oversee personal development and talent management initiatives
• Monitor team performance through regular appraisal and provide coaching and motivation to drive excellence
• Conduct recruitment and integration of new Sales Associates with the support of the Retail Director
• Manage inventory optimization including stock replenishment, rotation, and inventory control
• Ensure strict adherence to Richemont-Montblanc retail procedures and security protocols
• Deliver timely boutique reports and maintain facility maintenance standards
• Execute promotional activities and incentive programs at boutique level
• Establish merchandising concepts and marketing activities in coordination with the Retail Director
• Maintain excellence at point-of-sale and ensure adherence to display and product guidelines
• Monitor team self-learning progress and coaching in coordination with Sales Trainer

Qualifications

• Proven track record in luxury retail boutique management or equivalent leadership experience
• Strong understanding of luxury brand positioning and clientele management
• Demonstrated excellence in sales performance and profit maximization
• Experience managing and developing high-performing retail teams
• Proficiency in boutique operations, inventory management, and retail procedures
• Ability to build and maintain relationships with high-net-worth and VIP clientele

Skills

Experience

5 years of progressive experience in luxury retail management, ideally with direct responsibility for boutique-level P&L, team supervision, and high-end client engagement. Previous experience managing sales teams and achieving performance targets in a premium retail environment is essential.

Education

Secondary education required; bachelor's degree in business administration, retail management, or related field preferred.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.