Montblanc Assistant Store Manager

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Montblanc seeks an Assistant Store Manager in Seoul to support daily boutique operations, team leadership, customer service and sales performance. The role is full-time.

Role & Responsibilities

• Assist the Store Manager with daily store operations and ensure compliance with company policies and store management guidelines.
• Handle staffing issues, plan shifts and rotas, and address customer issues and complaints to improve service and satisfaction.
• Demonstrate product and service features and lead demonstration specialists to maximize customer value.
• Guide teams in providing consistent product and service information in line with established messaging and positioning.
• Oversee front-end, back-end, and sales-floor operations in a small to medium-sized store, working toward sales performance goals.
• Lead teams in recording and processing customer orders and identify recurring customer issues to develop response strategies.
• Develop and approve short- or medium-term work schedules, manage overtime, and allocate additional resources as needed.
• Identify opportunities to introduce additional products or services during customer interactions.
• Set objectives for sales calls or meetings, use standard presentation materials, and ask relevant questions to assess customer interest and provide information.
• Implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, building new relationships.
• Serve as the first point of contact for customer queries and complaints, resolving issues or referring complex cases as appropriate.
• Recommend products or services that meet customer needs, explain selections, and invite purchases under standard terms.
• Participate in assessment and development planning, training, and coaching to enhance personal capabilities.
• Maintain professional accreditation and stay informed about relevant technology, regulations, and industry best practices through ongoing education.
• Monitor individual and team performance, allocate work, review completion, and take corrective action to ensure quality and timeliness.
• Contribute to formal performance management and appraisals.

Qualifications

• Short-cycle tertiary education.
• Experience handling a range of situations and advising others.
• Managerial experience supervising and directing people and resources to achieve specific results within limited timeframes.

Education

Short-cycle tertiary education.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.