Montblanc Assistant Store Manager
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 2, 2026
About Montblanc
Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.
Montblanc seeks an Assistant Store Manager in Seoul to support daily operations, staffing, and customer service at its Gangnam boutique.
Role & Responsibilities
- Assist Store Manager in day-to-day operations and compliance with company policies and guidelines
- Manage staffing issues, plan shifts and rotas, and address customer complaints to enhance satisfaction
- Oversee front-end, back-end, and sales floor operations to achieve sales performance targets
- Lead demonstration specialists and guide teams in delivering consistent product/service information
- Develop and approve work schedules, manage overtime, and allocate resources as needed
- Record and process customer orders, aggregate feedback to develop response strategies
- Act as first point of contact for customer queries and complaints, resolving issues or escalating complex cases
- Recommend products and services to meet customer needs and facilitate purchases
- Identify opportunities to introduce additional products and services during customer interactions
- Implement customer contact plans for product launches and sales campaigns
- Monitor personal and team performance, allocate work, and take corrective actions
- Participate in assessment, development planning, training, and coaching activities
- Maintain professional accreditation and stay informed on industry best practices
Qualifications
- Short-cycle tertiary education or equivalent
- Experience handling various situations and advising others
- Managerial experience supervising and directing people and resources to achieve specific results
- Ability to work within limited timeframes and manage competing priorities
Skills
Experience
Experience in handling various situations and advising others; proven managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes. Background in retail operations or customer-facing management roles is beneficial.
Education
Short-cycle tertiary education (diploma or associate degree equivalent).
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Store Operations Supervisor», «Assistant Manager - Retail», «Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.