Montblanc Assistant Store Manager

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Assist the Store Manager in overseeing daily boutique operations and ensuring adherence to company policies and store management guidelines
• Manage staffing issues, develop and approve shift schedules/rotas, manage overtime, and allocate resources to optimize store coverage
• Lead demonstration specialists and guide teams in consistently delivering product and service information aligned with established messaging and positioning
• Oversee front-end, back-end, and sales floor operations to achieve sales performance goals and service standards
• Coordinate customer order processing, aggregate common customer issues, and develop effective response strategies
• Act as the first point of contact for customer queries and complaints, resolving issues or escalating complex cases appropriately
• Recommend products and services to meet customer needs, explain selections, and facilitate purchases according to standard terms
• Implement customer contact plans to communicate product launches, engage potential customers in sales campaigns, and build new client relationships
• Identify opportunities to introduce complementary products and services during customer interactions
• Monitor personal and team performance, allocate work assignments, review task completion, and implement corrective actions as needed
• Participate in performance management, appraisals, formal and informal training, and coaching activities
• Maintain professional accreditation and stay current on relevant technology, regulations, and industry best practices

Qualifications

• Short-cycle tertiary education (polytechnic diploma or equivalent)
• Proven supervisory and managerial experience directing people and resources toward specific results within defined timeframes
• Demonstrated ability to handle diverse situations and advise others effectively
• Strong product knowledge and understanding of luxury retail practices
• Excellent customer service orientation and complaint resolution skills
• Proficiency in shift planning, resource allocation, and operational organization

Skills

Experience

Experience in handling diverse retail or service situations and advising others. Proven managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes, preferably in a retail or luxury goods environment.

Education

Short-cycle tertiary education (polytechnic diploma or equivalent qualification).

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.