Moncler Team Lead

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Coach and develop team members, build client relationships, support sales goals, and ensure an exceptional client experience alongside the Store Manager and Client Advisor Manager.
• Model effective clienteling and support the team in developing long-term client relationships using clienteling tools.
• Establish a client-centric store mindset and deliver engaging, elevated CEM segments.
• Communicate retail strategy, business priorities, and performance information through morning briefings, training, and ongoing coaching.
• Exceed personal sales targets and model strong client development, conversion, and relationship-building practices.
• Develop and maintain a client database and personal client book, contributing to store performance and new client acquisition.
• Support the development and execution of action plans to drive business and product performance through clienteling, visual merchandising, training, and team feedback.
• Provide the Corporate Merchandising team with feedback on product performance, quality, client insights, local competitors, trends, and business opportunities.
• Share product knowledge and business insights with the team and contribute to action plans supporting sell-through targets.
• Communicate and implement company policies, brand standards, and grooming guidelines.
• Support inventory management and other operational processes as needed.
• Partner with Store Management to uphold operational standards that support client experience and effective daily business.
• Contribute to store objectives, promote a positive and cooperative work environment, lead by example, and follow company policies and procedures.
• Maintain high standards of client service, professionalism, and ethics; perform additional duties as assigned by management or the company.

Qualifications

• At least 5 years of progressive retail experience; luxury retail experience preferred.
• At least 2 years of supervisory experience.
• Ability to lead by example, inspire, and support team members.
• Managerial courage.
• Client-centric approach and ability to thrive in a fast-paced, dynamic environment.
• Demonstrated success in sales generation and client development.
• Ability to drive results without compromising ethics or quality.
• Strong business acumen and analytical skills, including the ability to read and analyze reports and perform fundamental analysis.
• Professional presentation and effective verbal and written communication with internal stakeholders at all levels and with clients.
• Proficiency with Microsoft tools, including MS Word, MS Excel, and Outlook.

Skills

Experience

At least 5 years of progressive retail experience, with at least 2 years of supervisory experience; luxury retail experience preferred.

Compensation

The base compensation for this position ranges from USD 32 to USD 35 per hour.

Benefits

Commission eligibility; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to 10 days of paid vacation; four personal days; employee discounts; retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.