Moncler Team Lead

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Lead sales activities proactively, introducing customers to the brand’s values and heritage, understanding their needs, and building profitable, long-term relationships.
• Achieve key qualitative objectives and coordinate team activities to drive successful sales results.
• Engage with customers, identify their needs, recommend products, and encourage purchase completion to increase revenue and ensure customer satisfaction.
• Understand product features, benefits, and uses to improve sales and the customer experience.
• Build strong, personalized customer relationships through attentive service and tailored recommendations to encourage loyalty.
• Provide excellent after-sales service for returns, exchanges, and warranty claims; respond to feedback and encourage additional sales.
• Deliver exceptional service, respond promptly to concerns, offer individual support, and create a welcoming atmosphere.
• Develop and implement the store’s client strategy by developing existing customers, expanding the customer base, and achieving long-term clienteling goals.
• Create appealing window displays that attract customers, highlight merchandise, and communicate the brand identity effectively.
• Ensure proper stock management and merchandise presentation aligned with the store’s aesthetic and sales strategies.
• Lead and monitor the allocation of work to ensure efficiency and optimal use of resources.
• Provide guidance and support to develop technical skills and promote professional growth.

Qualifications

• At least five years of retail experience; luxury experience is an advantage.
• Experience in team leadership and team development.
• Passion for retail and customer service, excellent customer and service orientation, and a commercial mindset.
• Excellent understanding of the luxury segment and its products.
• Fluent, strong German and English skills; additional languages are an advantage.
• Proven success in generating revenue, building customer relationships, and developing teams.
• Excellent communication skills with teams and customers.
• Willingness to develop within the company.
• Affinity for digital environments and openness to new ways of working.

Skills

Experience

At least five years in retail; luxury experience is an advantage. Experience in team leadership and team development.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.