Moncler Store Operations Manager

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Oversee operational support activities and processes, ensuring they are executed efficiently and on time.
• Lead the team to meet and exceed objectives, and support the sales team in maximizing store performance.
• Manage and maintain store assets and ensure compliance with store procedures.
• Contribute to a seamless, high-quality client experience by maintaining a dynamic and organized store environment.
• Manage returns, exchanges, and customer complaints with empathy and efficiency, turning interactions into opportunities to build client loyalty and generate additional sales.
• Define and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence.
• Ensure compliance with internal policies and smooth, compliant day-to-day operations.
• Implement and continuously improve operational processes to maintain efficient, streamlined workflows.
• Oversee stock replenishment, inventory tracking, and supply management to maintain optimal stock levels and minimize shortages and overstock.
• Manage Back of House operations, including coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace.
• Position products strategically to maximize efficiency, support sales, and enhance the client experience.
• Organize and coordinate team efforts, assign responsibilities clearly, and ensure objectives are achieved collaboratively.
• Ensure equipment and IT tools essential to boutique performance function properly.

Qualifications

• Successful initial experience in a managerial role, ideally within structured luxury or retail organizations.
• International experience is an advantage.
• A degree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated.
• Strong expertise in inventory management.
• Team leadership, recruitment, and talent development capabilities.
• Fluency in Swiss German and English; additional languages are an advantage.
• A strong digital mindset, excellent knowledge of Microsoft Office, and proven experience using payment and inventory management systems.
• Motivation to grow and develop within the organization.

Skills

Experience

Successful initial experience in a managerial role, ideally within structured luxury or retail organizations; international experience is an advantage.

Education

A degree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.