- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
Moncler seeks a Store Operations Manager for its Wuhan boutique to lead business-support processes, safeguard store assets, coach the team and enable sales performance and excellent client service. The role oversees back-of-house operations, inventory, KPIs, reporting and team development.
Role & Responsibilities
- Lead store business-support activities and processes, ensuring effective and timely execution while safeguarding store assets.
- Manage and coach the store team, enabling the sales team to maximize store performance and ensuring excellent client service.
- Uphold Moncler's sales and service standards by monitoring customer-service quality, sales techniques and compliance with brand guidelines across customer interactions.
- Set an example by engaging with customers, demonstrating effective sales techniques and fostering a positive work environment; guide and support the sales team, address challenges and encourage high performance.
- Oversee back-of-house procedures, including inventory management, accurate record-keeping, efficient order processing, and the training and implementation of operational protocols.
- Manage and optimize store turnover, units per transaction (UPT), conversion rates, productivity metrics and inventory management; identify improvement areas and implement strategies to increase sales and productivity.
- Analyze sell-through and productivity reports, respond proactively to the competitive environment and trends, and identify future business opportunities.
- Coach the team on selling techniques, Customer Experience Management (CEM) and Customer Relationship Management (CRM), ensuring employees follow these programs and other company initiatives.
- Support individual growth, employee engagement and future leadership career paths through regular one-to-one touch-bases, team meetings, management meetings and individual development plans.
Qualifications
- Five years of experience in a managerial role at structured fashion luxury retail companies.
- Proficiency with MS Office.
- Proven experience with clienteling, payments, and warehouse management systems and tools.
- Excellent client-service and stock-management skills.
- Fluent in English.
- Willingness to evolve within the organization.
- A degree specializing in Retail or Hospitality Management is appreciated.
- Team-management, recruitment and development skills are appreciated.
Skills
Experience
Five years in a managerial role at structured fashion luxury retail companies.
Education
A degree specializing in Retail or Hospitality Management is appreciated.
Workplace
The successful candidate will be located in Wuhan, Hubei, China.
Explore jobs in China.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Lead», «Boutique Operations Manager», «Retail Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.