- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €43,000–53,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
Moncler seeks a Store Operations Manager for its Piazza di Spagna boutique in Rome, starting January 2027. The role oversees boutique operations, inventory, Back of House, after-sales service, and team coordination. Employment is under the CCNL Tessile collective agreement, with a gross annual salary of €43,000–€53,000 depending on relevant experience, skills, and internal equity, plus an MBO incentive and €10 meal vouchers per worked day.
Role & Responsibilities
- Oversee operational support activities and processes, ensuring efficient and timely execution.
- Lead the team to meet and exceed objectives, organize team efforts, assign responsibilities clearly, and achieve objectives collaboratively.
- Support the sales team in maximizing store performance.
- Manage and maintain store assets, and ensure compliance with store procedures and internal policies.
- Deliver after-sales service by managing returns, exchanges, and customer complaints with empathy and efficiency, fostering client loyalty and additional sales.
- Define and monitor KPIs to optimize results and operational excellence.
- Implement and continuously improve operational processes and workflows.
- Oversee stock replenishment, inventory tracking, and supply management to maintain optimal inventory levels and minimize shortages and overstock.
- Manage Back of House operations, including shipment coordination, stock management, and maintaining a clean, safe, and functional workspace.
- Position products strategically to maximize efficiency, support sales, and enhance the client experience.
- Ensure equipment and IT tools essential to boutique performance function properly.
Qualifications
- Successful initial experience in a managerial role, ideally within a structured luxury or retail organization.
- International experience is an advantage.
- A degree or specialization in retail management, financial operations, after-sales service, or customer relationship management is appreciated.
- Strong expertise in inventory management.
- Team leadership, recruitment, and talent development capabilities.
- Fluency in Italian and English; additional languages are an advantage.
- A strong digital mindset, excellent knowledge of Microsoft Office, and proven experience using payment and inventory management systems.
- Motivation to grow and develop within the organization.
Skills
Experience
Successful initial experience in a managerial role; ideally within a structured luxury or retail organization. International experience is an advantage.
Education
A degree or specialization in retail management, financial operations, after-sales service, or customer relationship management is appreciated.
Workplace
This position is based in Rome, Lazio, Italy.
Compensation
The base compensation for this position ranges from EUR 43,000 to EUR 53,000 per annum.
Benefits
Performance-based annual incentive (MBO) aligned with individual and business objectives; €10 meal vouchers for each day worked.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Boutique Operations Manager», «Store Operations Lead», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.