- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €47,000–57,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
Moncler is seeking a Store Operations Manager for its Milan Galleria boutique to lead operational support, inventory, Back of House activities, team coordination and after-sales service. The role requires initial managerial experience and is offered under the CCNL Tessile collective agreement, with a gross annual salary of €47,000–€57,000 depending on relevant experience, skills and internal equity, plus an MBO incentive and €10 meal vouchers per worked day.
Role & Responsibilities
- Oversee operational support activities and processes, ensuring they are executed efficiently and on time.
- Lead the team to meet and exceed objectives, support the sales team in maximizing store performance, manage and maintain store assets, and ensure compliance with store procedures.
- Contribute to a seamless, high-quality client experience by maintaining a dynamic and organized environment.
- Manage returns, exchanges, and customer complaints with empathy and efficiency, turning each interaction into an opportunity to build client loyalty and generate additional sales.
- Define and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence.
- Ensure compliance with internal policies and smooth, compliant day-to-day operational management.
- Implement and continuously improve operational processes to maintain efficient workflows.
- Oversee stock replenishment, inventory tracking, and supply management to maintain optimal stock levels while minimizing shortages and overstock.
- Manage the Back of House, coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace; position products strategically to maximize efficiency, support sales, and enhance the client experience.
- Organize and coordinate team efforts, assign responsibilities clearly, and ensure objectives are achieved collaboratively.
- Ensure equipment and IT tools essential to boutique performance are functioning properly.
Qualifications
- Successful initial experience in a managerial role, ideally within structured luxury or retail organizations; international experience is an advantage.
- A degree or specialization in retail management, financial operations, after-sales service, or customer relationship management is appreciated.
- Strong expertise in inventory management.
- Capabilities in team leadership, recruitment, and talent development.
- Fluency in Italian and English; additional languages are an advantage.
- A strong digital mindset, excellent knowledge of Microsoft Office, and proven experience using payment and inventory management systems.
- Motivation to grow and develop within the organization.
Skills
Experience
Successful initial experience in a managerial role; international experience is an advantage.
Education
A degree or specialization in retail management, financial operations, after-sales service, or customer relationship management is appreciated.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 47,000 to EUR 57,000 per annum.
Benefits
Performance-based annual incentive (MBO) aligned with individual and business objectives; €10 meal vouchers per worked day.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Boutique Operations Manager», «Store Operations Lead», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.